Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra Corporation; Ararat; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Telstra discounts

Parental leave (16 weeks)

Telstra Extra Day Off

Future Ready program

LinkedIn Learning access

Monthly rewards

Job summary

Telstra Retail is seeking a Customer Service & Sales Consultant to deliver an exceptional in-store experience. You’ll help customers choose products and services to transform their telecommunications experience, acting as a trusted tech expert and team player across multiple Ararat, Hamilton, Horsham and Warrnambool locations.

You’ll be part of a friendly, inclusive team with strong focus on customer outcomes, career growth, and flexible work arrangements where available.

Qualifications

• Exceptional customer service and communication skills.
• Ability to identify customer needs and tailor solutions.
• Comfort with selling techniques and achieving KPIs.

Responsibilities

• Deliver outstanding customer experiences in-store.
• Identify products and services to meet customer needs.
• Stay up-to-date with Telstra offerings and advise customers.
• Collaborate with teammates to achieve store goals.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Employment Type

Permanent

Closing Date

31 Dec 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• ARARAT

• HAMILTON

• HORSHAM

• WARRNAMBOOL

• WARRNAMBOOL GATEWAY

WhatYou’llBe Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

• Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.

• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.

• Leave Options: Take advantage of 16 weeksof paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability topurchaseup to 4 weeks ofadditionalleave.

• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning, anddevelop your career with our Future Ready program designed to build on your skills and prepare you for your next step.

• Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!

• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is itYouWe’reLooking For?

• Great Communication Skills: You’rea naturalat connecting with people and making their day better.

• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

• Sales Drive: You’remotivated to achieve (and exceed!) sales targets and KPIs.

• Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment.

• Resilience and Positivity: You have a can-do attitude, even when things get busy.

• Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!

When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team!