Service Centre Manager: Lead, Grow & Delight Customers

O'Brien Glass Industries; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive program based on performance

Employee discounts across O’Brien and

Laptop, phone and uniform provided

Recognition and reward programs

Community service and volunteering

Be part of an iconic Australian brand

Job summary

O’Brien Automotive Glass is seeking an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. You’ll coach a team, strengthen customer and insurer relationships, and drive safety and performance.

You’ll be supported by an experienced leadership team focused on your growth and delivering outstanding customer experiences in a fast-paced setting.

Qualifications

• Experience as a people leader with coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• Collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.

Responsibilities

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast-moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high-performance culture

Skills

People leadership

Coaching

Customer service

Stakeholder management

Data analysis

Operations management

Tools

Scheduling systems

KPIs tracking

Job description

O’Brien Automotive Glass is seeking an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. You’ll coach a team, strengthen customer and insurer relationships, and drive safety and performance.

You’ll be supported by an experienced leadership team focused on your growth and delivering outstanding customer experiences in a fast-paced setting.