Service Centre Manager

Belron; Geelong; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Senior leadership support

Learning and career progression

Incentive program

Employee discounts across O’Brien and

Laptop, phone and uniform provided

Recognition and reward programs

Community volunteering leave

Be part of an iconic Australian brand

Job summary

O’Brien Automotive Glass, part of Belron, is seeking a people-first leader to head the Geelong Service Centre. You’ll guide a high-volume operation, drive customer and insurer relationships, and ensure daily functionality with the support of an experienced leadership team.

You will lead with energy, influence, and a hands-on approach, focusing on coaching, performance management, and driving continuous improvement across the centre.

Qualifications

• Experience as a people leader with strengths in coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• A collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.
• Automotive industry experience (highly regarded but not essential).

Responsibilities

• Leading, coaching and inspiring your team.
• Delivering exceptional customer service.
• Managing key relationships with customers, insurers and suppliers.
• Overseeing daily and weekly scheduling in a fast-moving environment.
• Monitoring performance, KPIs and budgets.
• Driving safety, quality and continuous improvement.

Skills

People leadership

Coaching

Performance management

Communication

Stakeholder management

Data analysis

Operational excellence

Team building

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand. O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast‑moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams. You’ll bring:

• Experience as a people leader, with strengths in coaching and performance management
• Strong communication and stakeholder management skills
• Confidence using systems and analysing operational data
• A collaborative, engaging leadership style
• Commitment to operational excellence and business growth
• Automotive industry experience (highly regarded but not essential)

What’s In It For You

• Supportive senior leadership team
• Ongoing learning, development and career progression
• Incentive program based on performance
• Employee discounts across O’Brien® and partner brands
• Laptop, phone and uniform provided
• Recognition and reward programs
• Community service and volunteering leave
• Be part of an iconic Australian brand

About the Company

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.

Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.