Service Centre Lead – High-Impact People & Customer Experience

O'Brien Glass Industries Limited; Geelong; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Senior leadership support

Learning and career progression

Incentive program

Employee discounts across O’Brien and

Laptop, phone and uniform provided

Recognition and reward programs

Community volunteering leave

Be part of an iconic Australian brand

Job summary

O’Brien Automotive Glass, part of Belron, is seeking a people-first leader to head the Geelong Service Centre. You’ll guide a high-volume operation, drive customer and insurer relationships, and ensure daily functionality with the support of an experienced leadership team.

You will lead with energy, influence, and a hands-on approach, focusing on coaching, performance management, and driving continuous improvement across the centre.

Qualifications

• Experience as a people leader with strengths in coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• A collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.
• Automotive industry experience (highly regarded but not essential).

Responsibilities

• Leading, coaching and inspiring your team.
• Delivering exceptional customer service.
• Managing key relationships with customers, insurers and suppliers.
• Overseeing daily and weekly scheduling in a fast-moving environment.
• Monitoring performance, KPIs and budgets.
• Driving safety, quality and continuous improvement.

Skills

People leadership

Coaching

Performance management

Communication

Stakeholder management

Data analysis

Operational excellence

Team building

Job description

O’Brien Automotive Glass, part of Belron, is seeking a people-first leader to head the Geelong Service Centre. You’ll guide a high-volume operation, drive customer and insurer relationships, and ensure daily functionality with the support of an experienced leadership team.

You will lead with energy, influence, and a hands-on approach, focusing on coaching, performance management, and driving continuous improvement across the centre.