Customer Experience Leader - Auto Service Centre

O'Brien Glass Industries Limited; Darwin; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Learning & development

Incentives & recognition

Supportive team and leadership

Uniform provided

Career progression

Job summary

O’Brien Glass Industries Limited is seeking a Customer Experience Leader to support the Service Centre Manager at our Berrimah Automotive Glass Service Centre, driving face-to-face customer service excellence.

You’ll lead daily operations, propel sales of vehicle accessories, and mentor the team to ensure a first-class customer experience. This role requires strong communication, leadership, and adaptability in a fast-paced environment.

Qualifications

• Leads customer service delivery and a busy service centre.
• Strong communication and stakeholder engagement abilities are essential.
• Proven leadership in a fast-paced environment.
• Excellent time-management and organisational skills are required.
• Experience with automotive services is a plus.

Responsibilities

• Lead customer service and support the daily running of the Service Centre.
• Offer and sell vehicle accessories to customers.
• Deliver exceptional service to new and existing customers.
• Communicate lead times and job progress clearly to customers.
• Conduct repair inspections and convert opportunities into sales.
• Raise job authorities and invoices using Service Centre systems.
• Support the Service Centre Manager with operational tasks as required.

Skills

Leadership experience

Communication skills

Time management

Stakeholder engagement

MS Office

Resilience

Automotive industry knowledge

Tools

MS Office

Job description

O’Brien Glass Industries Limited is seeking a Customer Experience Leader to support the Service Centre Manager at our Berrimah Automotive Glass Service Centre, driving face-to-face customer service excellence.

You’ll lead daily operations, propel sales of vehicle accessories, and mentor the team to ensure a first-class customer experience. This role requires strong communication, leadership, and adaptability in a fast-paced environment.