Service Centre Manager

O'Brien Glass Industries; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive program based on performance

Employee discounts across O’Brien and

Laptop, phone and uniform provided

Recognition and reward programs

Community service and volunteering

Be part of an iconic Australian brand

Job summary

O’Brien Automotive Glass is seeking an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. You’ll coach a team, strengthen customer and insurer relationships, and drive safety and performance.

You’ll be supported by an experienced leadership team focused on your growth and delivering outstanding customer experiences in a fast-paced setting.

Qualifications

• Experience as a people leader with coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• Collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.

Responsibilities

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast-moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high-performance culture

Skills

People leadership

Coaching

Customer service

Stakeholder management

Data analysis

Operations management

Tools

Scheduling systems

KPIs tracking

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand.

O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Geelong Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.

You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast‑moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams.

You’ll bring:

• Experience as a people leader, with strengths in coaching and performance management
• Strong communication and stakeholder management skills
• Confidence using systems and analysing operational data
• A collaborative, engaging leadership style
• Commitment to operational excellence and business growth
• Automotive industry experience (highly regarded but not essential)

What’s In It For You

• Supportive senior leadership team
• Ongoing learning, development and career progression
• Incentive program based on performance
• Employee discounts across O’Brien® and partner brands
• Laptop, phone and uniform provided
• Recognition and reward programs
• Community service and volunteering leave
• Be part of an iconic Australian brand

Ready to Lead With Us?

If you’re passionate about people, customer experience and operational success, we’d love to hear from you.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

At O’Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron****® worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O’Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.