Customer Experience Leader – Auto Glass Service (FT)

Accor; Darwin; On-site; AUD 67,000 - 100,000; Full time

Benefits offered by this job

Learning opportunities

Incentive programs

Supportive team and leadership

Uniform provided

Career progression

Job summary

O'Brien is seeking a Customer Experience Leader to support the Service Centre Manager at the Berrimah Automotive Glass Service Centre. This full-time role includes Monday–Friday with occasional Saturdays and overtime paid, in a busy face-to-face customer service environment.

You will lead a team, drive service standards, and collaborate with stakeholders to ensure efficient operations and a positive customer journey.

Qualifications

• Proven ability to deliver outstanding customer experiences
• Experience leading or managing teams in busy settings
• Strong communication and engaging approach
• Resilience and adaptability in fast-changing environments
• Excellent time management and organisational skills
• Stakeholder engagement and influencing skills
• Solid IT skills, especially MS Office
• Automotive industry experience is desirable but not essential
• Demonstrated leadership and coaching capability

Responsibilities

• Support the Service Centre Manager and drive exceptional face-to-face customer service
• Lead and coach team members to deliver smooth operations
• Ensure effective stakeholder engagement and efficient workflows

Skills

Customer experience

Team leadership

Communication skills

Time management

Stakeholder engagement

MS Office

Job description

O'Brien is seeking a Customer Experience Leader to support the Service Centre Manager at the Berrimah Automotive Glass Service Centre. This full-time role includes Monday–Friday with occasional Saturdays and overtime paid, in a busy face-to-face customer service environment.

You will lead a team, drive service standards, and collaborate with stakeholders to ensure efficient operations and a positive customer journey.