Geelong Service Centre Manager — Lead & Elevate CX

O'Brien; Geelong; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Incentive program based on performance

Employee discounts across brands

Laptop, phone and uniform provided

Recognition and reward programs

Community service and volunteering-lea

Résumé du poste

O’Brien Automotive Glass in Geelong is seeking a hands-on, people‑first leader to run our Geelong Service Centre — one of the busiest locations in our network. You will coach and empower a team, drive exceptional customer service, and manage relationships with insurers and suppliers.

In this fast‑paced role you’ll schedule daily tasks, monitor KPIs and budgets, champion safety and continuous improvement, and contribute to our iconic Australian brand while supporting staff development and career

Qualifications

• Experience as a people leader with coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• Collaborative, engaging leadership style and focus on growth.

Responsabilités

• Leading, coaching and inspiring your team.
• Delivering exceptional customer service.
• Managing key relationships with customers, insurers and suppliers.
• Overseeing daily and weekly scheduling in a fast‑moving environment.
• Monitoring performance, KPIs and budgets.
• Driving safety, quality and continuous improvement.
• Building a positive, high‑performance culture.

Connaissances

People leadership

Coaching

Communication

Stakeholder management

Data analysis

Operational excellence

Description du poste

O’Brien Automotive Glass in Geelong is seeking a hands-on, people‑first leader to run our Geelong Service Centre — one of the busiest locations in our network. You will coach and empower a team, drive exceptional customer service, and manage relationships with insurers and suppliers.

In this fast‑paced role you’ll schedule daily tasks, monitor KPIs and budgets, champion safety and continuous improvement, and contribute to our iconic Australian brand while supporting staff development and career