Field Service & Helpdesk Coordinator

Coreserve Australia Pty Ltd

Greater Dandenong

On-site

AUD 55,000 - 75,000

Full time

5 days ago

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Job summary

Coreserve Australia Pty Ltd is seeking a Customer Service & Helpdesk Coordinator to join our team in a busy, fast-paced environment. You will manage customer enquiries, coordinate service requests and support our field service operations.

You will be a key point of contact for customers, ensuring timely responses, accurate records, and smooth job allocation. Experience with simPRO and a technical services background are highly regarded.

Qualifications

Proven experience in customer service, helpdesk or service coordination.
Strong telephone manner and written and verbal communication.
Ability to manage multiple enquiries in a busy environment.
Detail-oriented with solid administrative skills.

Responsibilities

Manage incoming calls, emails, customer enquiries and service requests.
Create and maintain accurate work orders and service records.
Gather customer, equipment and fault details to support effective job allocation.
Assess request urgency and coordinate priorities with the service team.
Liaise with technicians, customers and internal departments to coordinate service delivery.
Monitor outstanding jobs, follow up actions and keep customers informed.
Resolve customer queries and escalate complex issues when required.
Support scheduling, accounts, sales and general office administration.
Identify opportunities to improve customer service and administrative processes.