Service Centre Assistant: Admin & Repairs Support

Makita; Melbourne; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Corporate Health Insurance

Staff discounts on Makita products

Birthday leave

Paid parental leave and EAP

Anniversary recognition and referral-b

Makita Healthy Lifestyle Program

Job summary

Makita Australia is seeking a friendly, organised Service Assistant to join our VIC Service Centre team. The role involves admin and hands-on tasks, booking tools for repair, dispatch coordination, and communicating with customers about quotes and repair status.

You will work in a supportive team environment with a globally trusted brand, access staff discounts, health insurance, and additional benefits. Full-time, permanent, VIC location.

Qualifications

• Experience in a similar role (customer service, administration, workshop support & trade background).
• Excellent people skills and a genuine willingness to help.
• Strong attention to detail and time management.
• Clear, professional communication skills.

Responsibilities

• Book tools into our system for repair and arrange dispatch.
• Call customers with quotes or when repairs are ready.
• Assist the workshop team with tool reworks, cleaning, and preparing parts.
• Keep the service area running smoothly with a mix of admin and hands-on tasks.

Skills

Customer service

Administration

Workshop support

Trade background

Job description

Makita Australia is seeking a friendly, organised Service Assistant to join our VIC Service Centre team. The role involves admin and hands-on tasks, booking tools for repair, dispatch coordination, and communicating with customers about quotes and repair status.

You will work in a supportive team environment with a globally trusted brand, access staff discounts, health insurance, and additional benefits. Full-time, permanent, VIC location.