Service Assistant

Makita (Australia) Pty Ltd; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts on Makita products

Corporate Health Insurance

Makita Healthy Lifestyle Program

Birthday leave

Paid parental leave and EAP

Anniversary recognition and referral-b

Referral bonuses

Job summary

Makita Australia is seeking a friendly, organised Service Assistant to join the VIC Service Centre team in Truganina. This full-time, permanent role offers a variety of admin and hands-on tasks in a busy workshop environment.

You will book tools for repair, contact customers with quotes or when repairs are ready, assist with tool reworks and keep the service area running smoothly. We value attention to detail, good communication and teamwork.

Qualifications

• Experience in customer service, administration or workshop support.
• Excellent people and communication skills.
• Strong attention to detail and time management.
• Clear, professional communication.

Responsibilities

• Book tools into repair system and arrange dispatch.
• Call customers with quotes or when repairs are ready.
• Assist workshop team with tool reworks, cleaning and parts prep.
• Maintain smooth service area with admin and hands-on tasks.

Skills

Customer service

Administration

Workshop support

Time management

Tools

Repair system

Job description

About Makita (Australia)
Makita Corporation was founded in 1915 as an electric motor sales and repair company who in 1958 became the first company in Japan to manufacture electric planers. Now, over 100 years on we have a reputation as the world leading manufacturer of power tool products for the Building & Construction, Power Garden and Commercial Cleaning industries.

Job Description

Service Assistant – Join the Makita Team!
Location: VIC (Truganina)
Full-time | Permanent Role | Great Company Perks

Love helping people and working with quality products?

Makita Australia is looking for a friendly, organised, and hands‑on Service Assistant to join our VIC Service Centre team. If you enjoy variety in your workday, have great attention to detail, and thrive in a supportive environment, this could be the perfect role for you.

What you’ll be doing:

• Book tools into our system for repair and arrange dispatch
• Call customers with quotes or when repairs are ready
• Assist the workshop team with tool reworks, cleaning, and preparing parts
• Keep the service area running smoothly with a mix of admin and hands‑on tasks

Why You’ll Love This Role:

• Be part of a proud, iconic brand that’s trusted by tradies and DIY enthusiasts around the world.
• Join a supportive, down-to-earth team that values collaboration and celebrates wins together.
• Enjoy real stability and growth with a global company that’s been powering performance for over a century.

What We’re Looking For:

• Experience in a similar role (customer service, administration, workshop support & trade background)
• Excellent people skills and a genuine willingness to help
• Strong attention to detail and time management skills
• Clear, professional communication skills

Culture:

At Makita, we value our culture and the way we work together to deliver results. Our success is due to the quality of our products, the high calibre of our people and the commitment to providing exceptional customer service.

What’s in it for you?

• Competitive salary + staff discounts on Makita products (yes, even the ones you’ve had your eye on!)
• Corporate Health Insurance
• Makita Healthy Lifestyle Program
• Birthday leave (take the day off it’s your special day!)
• Paid parental leave and employee assistance program (EAP)
• Anniversary recognition and referral bonuses

Recruitment Process and Privacy Policy

Successful candidates will be required to complete pre-employment checks such as reference checks, NPC, driving history and a pre-employment medical which includes a drug/alcohol test in line with Makita's policies and procedures.

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our privacy policy, a copy of which can be found at www.makita.com.au/Company/privacy-policy.