Service Centre Administrator

Department of Families, Seniors, Disability Services and Child Safety QLD; Gladstone Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

The Department of Families, Seniors, Disability Services and Child Safety QLD – Gladstone, QLD is seeking an organised administrative support staff member to handle front-line duties, respond to client inquiries, and promote efficient service at the Gladstone service centre.

Key responsibilities include applying departmental policies, maintaining records, using databases, and collaborating with team members to meet tight deadlines in a dynamic environment.

Responsibilities

• Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
• Provide front-facing customer service by answering phone calls and addressing client enquiries efficiently in a dynamic and fast-paced environment.
• Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
• Administer processes in accordance with legislation and current departmental policies and procedures in relation to ministerial and executive correspondence, and complaints management, including record keeping.
• Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
• Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
• Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
• Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
• Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
• Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.

Job description

The Department of Families, Seniors, Disability Services and Child Safety QLD – Gladstone, QLD is seeking an organised administrative support staff member to handle front-line duties, respond to client inquiries, and promote efficient service at the Gladstone service centre.

Key responsibilities include applying departmental policies, maintaining records, using databases, and collaborating with team members to meet tight deadlines in a dynamic environment.