Aged Care Administration Assistant - Full-Time

Gladstone Community Linking Agency; Gladstone Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Your Day entitlement – one additional

Job summary

Gladstone Community Linking Agency (GCLA) is seeking a Full-Time Aged Care Administration Assistant to support leaders, and systems that impact service quality, compliance, and outcomes for people we support.

This hands-on, detail-driven role sits at the center of our organisation, ensuring smooth day-to-day operations, accurate records, and a professional front-of-house experience aligned with GCLA values.

Qualifications

• Demonstrated experience in administration and/or customer service.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and competing priorities.
• Strong communication and interpersonal skills.
• High level of computer literacy (Microsoft Office and internal systems).
• Ability to maintain confidentiality and professionalism.
• Current Blue Card (Working with Children Check).
• Current NDIS Worker Screening Check (Yellow Card).
• Certificate III in Business Administration or similar.
• Experience within disability, aged care, or community services.

Responsibilities

• Provide administrative support to operational teams and senior staff.
• Perform data entry, document management, filing and system updates.
• Maintain accurate and up-to-date records across internal systems.
• Assist with preparation of reports, correspondence and documentation.
• Support compliance-related administrative functions in line with GCLA policies.
• Assist reception during peak periods, including answering and directing phone calls.
• Respond to internal and external enquiries in a professional and timely manner.
• Maintain confidentiality of customer and organisational information.
• Support a positive and professional customer experience.
• Identify and report risks, incidents or concerns in line with organisational processes.

Skills

Administration experience

Customer service

Organisational skills

Attention to detail

Microsoft Office

Confidentiality

Reception duties

Education

Certificate III in Business Administration or similar

Job description

Aged Care Administration Assistant - Full-Time

Gladstone Community Linking Agency – Gladstone QLD

Gladstone Community Linking Agency(GCLA)

Gladstone Community Linking Agency (GCLA) is seeking a Full-Time Aged Care Administration Assistants.

About GCLA

At GCLA, we’re more than just a not-for-profit organisation—we’re a movement dedicated to transforming lives and creating a more inclusive community. Since 1977, at the heart of Gladstone, we’ve been champions of care, empowerment, and connection. Guided by our purpose of goingbeyond ordinary, we strive to enrich the lives of those we serve and foster a sense of belonging for all.

We believe in creating a workplace where purpose meets passion, and where our team feels inspired to grow, lead, and excel.

If you’re ready to be part of an organisation that’s redefining what’s possible and making a real impact in the community, we’d love to welcome you to the GCLA family. Together, we can continue to go beyond ordinary.

About the Role

This is a hands-on, detail-driven role that sit at the center of our organisation. You will support leaders, and systems that directly impact service quality, compliance, and outcomes for the people we support.

This role is critical to ensuring smooth day-to-day operations, maintaining accurate records, and supporting a professional and welcoming front-of-house experience aligned with GCLA values.

Key Responsibilities

Provide administrative support to operational teams and senior staff.

Perform data entry, document management, filing and system updates.

Maintain accurate and up-to-date records across internal systems.

Assist with preparation of reports, correspondence and documentation.

Support compliance-related administrative functions in line with GCLA policies.

Assist reception during peak periods, including answering and directing phone calls.

Respond to internal and external enquiries in a professional and timely manner.

Maintain confidentiality of customer and organisational information.

Support a positive and professional customer experience.

Identify and report risks, incidents or concerns in line with organisational processes.

What We’re Looking For

Highly organised and reliable team member who takes pride in delivering high-quality administrative support and customer service. You are adaptable, able to manage competing priorities, and willing to step into reception functions as required.

Essential Skills and Experience

Demonstrated experience in administration and/or customer service.

Strong organisational skills and attention to detail.

Ability to manage multiple tasks and competing priorities.

Strong communication and interpersonal skills.

High level of computer literacy (Microsoft Office and internal systems).

Ability to maintain confidentiality and professionalism.

Current Blue Card (Working with Children Check).

Current NDIS Worker Screening Check (Yellow Card).

Certificate III in Business Administration or similar.

Experience within disability, aged care, or community services.

What GCLA Offers

A supportive internal career development opportunity.

Exposure to both administration and front-of-house operations.

Ongoing support and development.

A collaborative and values-driven workplace.

Your Day entitlement – one additional paid day every six months.

Applications will be reviewed as they are received.

GCLA reserves the right to interview and appoint prior to the closing date should a suitable candidate be identified. Early applications are encouraged.

GCLA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.