Administration Officer

Families, Seniors, Disability Services and Child Safety; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Families, Seniors, Disability Services and Child Safety – Rockhampton QLD is seeking an experienced Administration Officer to provide administrative support to the Gladstone Child Safety Service Centre. The role focuses on efficient coordination of human resources, finance, facilities and records keeping while delivering timely service to internal and external clients.

You will answer phone calls, assist front counter enquiries, manage data in databases, and work with the team to meet deadlines

Qualifications

• Provide front-facing customer service by answering calls and addressing enquiries.
• Support HR, records management, finance, travel and admin policies.
• Maintain vehicles, buildings and equipment per policies.
• Administer ministerial and executive correspondence and complaints records.
• Provide information on office services to internal and external clients.
• Use databases and software to manage service centre data.

Responsibilities

• Answer phone calls and attend front counter enquiries.
• Coordinate HR, finance, facilities and records keeping.
• Assist with client enquiries in a fast-paced environment.
• Maintain and update relevant databases and files.
• Develop collaborative relationships with stakeholders to achieve outcomes.

Skills

Customer service

Data entry

Records management

HR administration

Finance administration

Travel coordination

Tools

Office software

Database software

Job description

Families, Seniors, Disability Services and Child Safety – Rockhampton QLD

An opportunity exists in Gladstone for an experienced Administration Officer who will provide administrative support to the Gladstone Child Safety Service Centre.

The role of the Administration Officer is to provide efficient and effective administrative services to support in the coordination of human resources, finance, facilities coordination, and records keeping. The role also supports the day‑to‑day operation of the Service Centre to deliver outcomes to internal and external clients, which includes answering phone calls and attending to front counter enquiries in a fast‑paced environment.

As an Administration Officer you will:

• Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures.
• Provide front‑facing customer service by answering phone calls and addressing client enquiries efficiently in a dynamic and fast‑paced environment.
• Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the effective functioning of the service centre.
• Administer processes in accordance with legislation and current departmental policies and procedures in relation to ministerial and executive correspondence, and complaints management, including record keeping.
• Provide information to internal and external clients regarding office services and procedures to promote quality customer service through reception (telephone and counter enquiries), email and other forums.
• Provide a sound knowledge in a range of software packages and databases in the administration of services provided by the service centre.
• Work collaboratively with team members and understand the roles and responsibilities within the service centre to deliver efficient services.
• Use, update and monitor relevant databases and files in line with departmental policies and guidelines to ensure accuracy of data.
• Develop and maintain professional and collaborative relationships and communicate with internal and external stakeholders to achieve positive outcomes.
• Prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Performs ad hoc duties consistent with the responsibilities of the role as directed by the line manager or their delegate.