Service Automation Lead (ServiceNow & Power Automate)

Clicks IT Recruitment; Melbourne; Hybrid; AUD 108,000 - 132,000; Full time

Job summary

Clicks IT Recruitment is seeking a Service Automation Officer for a permanent role across Melbourne, Sydney or Brisbane. The position focuses on identifying automation opportunities and delivering practical ServiceNow and Power Automate solutions to improve IT service delivery.

The team values curiosity, strong communication and a proactive approach to mapping processes, designing workflows, testing changes and training users.

Qualifications

• Hands-on experience with ServiceNow and Power Automate.
• Experience across IT service delivery or Workplace Technology.
• Strong communication and stakeholder engagement skills.
• Curious, automation-focused mindset with problem-solving ability.

Responsibilities

• Design, configure and support automation workflows and self-service solutions using ServiceNow and Power Automate.
• Identify repetitive, manual or inefficient service processes and recommend automation opportunities.
• Map existing processes and translate requirements into automation solutions.
• Support automation across incident, request and change management.
• Collaborate with stakeholders to prioritise and deliver service improvements.
• Develop documentation and training materials for end users.

Skills

ServiceNow

Power Automate

Communication

Automation mindset

ITIL

IT service mgmt

Microsoft 365

Analytical thinking

Job description

Clicks IT Recruitment is seeking a Service Automation Officer for a permanent role across Melbourne, Sydney or Brisbane. The position focuses on identifying automation opportunities and delivering practical ServiceNow and Power Automate solutions to improve IT service delivery.

The team values curiosity, strong communication and a proactive approach to mapping processes, designing workflows, testing changes and training users.