Service Now Test Lead

Showtime Consulting; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Showtime Consulting in Sydney seeks an experienced ServiceNow Test Lead / QA Automation Engineer to steer automated testing in a complex enterprise environment. You will design, develop, and enhance automation using Automation Anywhere and integrate with cross-functional teams to ensure high quality delivery.

The role requires hands-on testing, strong ServiceNow expertise, and leadership to mentor juniors while advancing testing frameworks and practices in an Agile setting.

Qualifications

• 7–10 years of QA experience with test automation.
• Hands-on ServiceNow testing experience.
• Expertise with Automation Anywhere.
• Experience designing and executing automated test scripts.
• Experience improving automation frameworks.
• Strong testing methodologies and defect tracking.
• Bachelor's degree in Computer Science or IT.

Responsibilities

• Design, develop, and maintain automated test scripts using Automation Anywhere.
• Develop and execute comprehensive test plans and automated testing strategies.
• Collaborate with cross-functional teams to understand requirements and testing needs.
• Execute automated tests, analyze results, and identify defects and improvement opportunities.
• Enhance automation frameworks, tools, and processes for better efficiency and coverage.
• Document test cases, results, defects, and artifacts.
• Participate in code reviews and provide feedback on quality and testability.
• Coordinate with development and delivery teams to track and resolve defects.
• Mentor team members on automation testing approaches and best practices.
• Contribute to continuous QA improvement initiatives.

Skills

ServiceNow

Automation Anywhere

Test automation

Quality assurance

Stakeholder communication

Agile testing

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Selenium

JUnit

TestNG

CI/CD

Job description

Lead QA automation across ServiceNow using Automation Anywhere in a complex enterprise environment based in Sydney.

16th October, 2026

Company Description

Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, infrastructure, cybersecurity, business applications, and digital transformation programs.

We partner with government and enterprise organisations to build high-performing technology teams that deliver scalable, efficient, and future-ready business solutions.

The Role

We are seeking an experienced ServiceNow Test Lead / QA Automation Engineer to join a major enterprise environment in Sydney.

This role is ideal for a hands-on testing professional with strong ServiceNow experience and deep expertise in Automation Anywhere. You will take a key role in developing, executing, and enhancing automated testing solutions to ensure the quality, reliability, and performance of enterprise applications.

You will work closely with cross-functional teams to understand requirements, establish effective test strategies, identify defects, and continuously improve automation frameworks and testing processes.

Key Responsibilities

• Design, develop, and maintain automated test scripts using Automation Anywhere.
• Develop and execute comprehensive test plans and automated testing strategies.
• Work closely with cross-functional teams to understand business and technical requirements.
• Execute automated tests, analyse results, and identify defects and opportunities for improvement.
• Continuously enhance automation frameworks, tools, and testing processes to improve efficiency and test coverage.
• Document test cases, test results, defects, and supporting testing artefacts.
• Participate in code reviews and provide feedback relating to software quality and testability.
• Work with development and delivery teams to investigate, track, and resolve defects.
• Provide guidance and support to team members on automation testing approaches and best practices.
• Contribute to continuous improvement initiatives across QA, testing, and automation practices.
• Support testing activities within Agile delivery environments.
• Stay current with emerging QA automation technologies, tools, and industry best practices.

What You'll Need

• 7–10 years of professional experience across quality assurance, software testing, and test automation.
• Strong hands-on experience working with ServiceNow.
• Strong expertise in Automation Anywhere.
• Demonstrated experience designing, developing, and executing automated test scripts.
• Experience implementing, maintaining, and improving automated testing frameworks.
• Solid understanding of software testing methodologies, standards, and best practices.
• Experience using test management and defect tracking tools.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to collaborate effectively with development, testing, delivery, and business teams.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

Preferred Skills

• Experience with additional automation testing tools such as Selenium, JUnit, or TestNG.
• Experience working within Agile delivery teams and environments.
• Knowledge of programming languages such as Java, C#, or Python.
• Experience with performance testing and security testing.
• Understanding of CI/CD pipelines and modern DevOps practices.
• Relevant certifications in quality assurance, software testing, or automation testing.