ServiceNow ITSM Lead: Process Excellence & Automation

Bapcor Limited; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Discounts on products and services

Novated leasing

Birthday leave

Job summary

Bapcor Limited is seeking an ITSM & Continuous Process Improvement Lead to drive service delivery excellence across the Technology function. You will own ServiceNow, lead process optimisation, and partner with leaders and vendors to uplift ITSM maturity and implement scalable, automated solutions.

This role focuses on governance, reporting, and continuous improvement to deliver outstanding customer experiences. It’s a full-time, Melbourne-based opportunity with a global ASX-listed group.

Qualifications

• 7+ years in IT Service Management, Service Delivery, IT Operations, Lean or Continuous Improvement roles.
• Proven ITSM maturity improvement and service improvement initiatives.
• Strong ServiceNow experience as Product Owner/Platform Owner/Process Lead.
• ITIL 4 or 5 certification (or equivalent).
• Experience developing ITSM processes across Incident, Problem, Change, Request and Knowledge Management.
• Strong workflow design, automation and service optimisation.

Responsibilities

• Own and manage Bapcor's ITSM platform (ServiceNow).
• Lead uplift of ITSM maturity with governance and continuous improvement.
• Drive automation to streamline workflows and improve service delivery.
• Partner with Technology teams and stakeholders to identify efficiency opportunities.
• Oversee ServiceNow reporting, dashboards and performance metrics.

Skills

ITSM

ServiceNow

Process Improvement

Lean

ITIL 4/5

Stakeholder Engagement

Automation

Data Analytics

Tools

ServiceNow Platform

Job description

Bapcor Limited is seeking an ITSM & Continuous Process Improvement Lead to drive service delivery excellence across the Technology function. You will own ServiceNow, lead process optimisation, and partner with leaders and vendors to uplift ITSM maturity and implement scalable, automated solutions.

This role focuses on governance, reporting, and continuous improvement to deliver outstanding customer experiences. It’s a full-time, Melbourne-based opportunity with a global ASX-listed group.