Service and Warranty Manager SA/NT

Cape York Partnership; Adelaide; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Regional ownership

Senior leadership role

Training & development

Staff purchase program

Job summary

Seeley International is seeking a Service and Warranty Manager to lead the SA and NT service network from our Lonsdale head office, coordinating in-house technicians and authorised agents while driving warranty outcomes and service quality. Regular travel across the region will be required.

You will manage day‑to‑day Seeley Service Australia operations, build agent capability, and feed product intelligence to Technical Support, Engineering and Quality teams to grow service revenue and customer

Qualifications

• HVAC service management experience required.
• ,
• Strong planning and organisational skills.

Responsibilities

• Manage warranty and service activity for SA and NT region.
• Lead four service technicians and coach them.
• Oversee authorised service agent network and performance.
• Ensure safety, compliance and risk assessment processes.
• Deliver training to installers and agents.

Skills

Field service mgmt

HVAC

Refrigeration

Electrical

Gas systems

Team leadership

Compliance

Communication

MS Office

Education

Trade licence

Tools

Microsoft Word

Excel

Job description

Lead the service network forAustralia’s largest heating and cooling manufacturer.

Seeley International is the country’s largestmanufacturer of heating and cooling solutions, home to iconic brands includingBreezair, Braemar, Coolair, Climate Wizard and Convair. For more than fiftyyears we have shaped the industry through Australian engineering and we arestill growing.

We are looking for a Service and WarrantyManager to take ownership of service and warranty across South Australia andthe Northern Territory. Reporting to the National Service Manager, you willlead a small in-house technician team, manage our authorised service agentnetwork, and drive the service experience our customers receive from first callto final repair.

What’s in it for you

• Genuine ownership of a state region you set thestandard for SA and NT.
• A leadership role with real decision rights,including warranty determinations and agent arrangements.
• Flexibility based on performance, including theability to work from home where required.
• Ongoing technical and leadership development,backed by a national service function.
• Staff purchase program across the full Seeleyproduct range.
• Employee Assistance Program, annual fluvaccinations and a strong safety culture.
• Productand technical training, with the support of the Seeley service team.

About the role

Based at our Lonsdale/Reynella head office withregular travel across the region, you will , manage, develop and supportopportunities that lead to the growth and expansion of our inhouse AdelaideService team, manage warranty and service activity for SA and NT liftingresponse times, tightening warranty claim quality, building agent capabilitythrough training, feeding in-field product intelligence back to TechnicalSupport, Engineering and Quality, and keeping the region alert to market andcompetitor trends in HVAC service delivery so it can grow service revenue andagent capability over time.

Key responsibilities

• Manage warranty and service activity for the SAand NT region, including day-to-day Seeley Service Australia operations.
• Lead, coach and develop a team of four servicetechnicians, setting goals and holding regular performance check‑ins.
• Manage the authorised service agent networkcoverage, response times, repair performance and adherence to Seeley policy.
• Maintain safe working procedures and compliance,complete risk assessments and report non‑compliance through the correctchannels.
• Resolve customer complaints to conclusion,consistent with product warranty terms and Australian Consumer Law.
• Deliver installation and service training toinstallers, service agents and technicians.
• Workwith Spare Parts and agents to keep stock holdings aligned to peak demand.
• Review and improve service administrationpolicies, procedures and escalation pathways.
• Provide in-field product performance feedback tothe National Service Manager, Technical Support, Engineering and Quality.

About you

• Previousservice or field service management experience in refrigeration, electrical,gas or HVAC.
• Commercialawareness, with an eye for opportunities to grow service revenue and strengthenservice performance across the region
• Understandingof trends and competitor activity in the HVAC or field service industry.
• At least five years’ experience in HVAC or asimilar industry.
• Current trade licences relevant to yourqualification, where applicable.
• A valid driver’s licence, and the ability totravel, attend site and access appliances when required.
• Strong planning, prioritising and organisationalskills, with the ability to juggle competing demands.
• Confident verbal and written communication,negotiation and relationship-building skills.
• Sound computer skills, including Microsoft Wordand Excel.
• The judgement to work autonomously and makedecisions that stand up to scrutiny.

Highly regarded

• Previous service or field service managementexperience.
• Seeley or HVAC product knowledge.
• Working at heights, construction induction(White) card and first aid certification.

Hours and working conditions

Standard hours are 8:00am to 4:00pm, based atour Lonsdale office with in-field and interstate travel as required. Workoutside standard hours is infrequent but may occasionally include weekend work.

Seeley International is an equal opportunityemployer. We value diversity and are committed to an inclusive workplace whereeveryone can thrive. If you need an adjustment at any stage of the recruitmentprocess, let us know and we will work with you.

Applicants must have the right to work inAustralia. Seeley International does not accept unsolicited agencyapplications.