Service Advisor | Townsville GMSV

Eagers Automotive; Townsville City; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Training and career development

Supportive and professional team

Employee benefits and staff discounts

Job summary

Townsville GMSV in Townsville is seeking a motivated Service Advisor to be the first point of contact for service customers, ensuring a professional and seamless experience. You will manage bookings, explain servicing needs, prepare repair orders, and liaise with workshop technicians.

Reporting to the Service Manager, you will provide progress updates, prepare estimates and invoices, resolve customer inquiries, and promote recommended maintenance while upholding exceptional customer satisfaction.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• A professional and customer-centric approach.
• The ability to work effectively in a busy team environment.
• Strong computer and administration skills.
• Experience using dealership management systems (desirable).
• A current driver's licence.

Responsibilities

• Greeting customers and managing service bookings.
• Consulting with customers regarding vehicle servicing and repair requirements.
• Preparing repair orders and job documentation.
• Liaising between customers and workshop technicians.
• Providing updates on vehicle progress and completion times.
• Preparing service estimates and invoices.
• Managing customer enquiries and resolving concerns professionally.
• Promoting additional services and maintenance recommendations where appropriate.
• Ensuring exceptional customer satisfaction at every stage of the service process.

Skills

Service advisor experience

Communication skills

Time management

Customer focus

Teamwork

Computer skills

DMS experience

Driver's license

Tools

Dealer Management System (DMS)

Job description

Drive Your Career Forward with Townsville GMSV

Townsville GMSV is committed to delivering exceptional customer experiences and premium vehicle ownership journeys. We are currently seeking a motivated and customer-focused Service Advisor to join our high-performing aftersales team. If you thrive in a fast-paced automotive environment, enjoy building relationships with customers, and take pride in delivering outstanding service, we'd love to hear from you.

About the Role

As the first point of contact for our service customers, you will play a critical role in ensuring every customer receives a professional, seamless, and positive experience. Reporting to the Service Manager, your responsibilities will include:

• Greeting customers and managing service bookings


• Consulting with customers regarding vehicle servicing and repair requirements


• Preparing repair orders and job documentation


• Liaising between customers and workshop technicians


• Providing updates on vehicle progress and completion times


• Preparing service estimates and invoices


• Managing customer enquiries and resolving concerns professionally


• Promoting additional services and maintenance recommendations where appropriate


• Ensuring exceptional customer satisfaction at every stage of the service process

About You

To be successful in this role, you will have:

• Previous experience as a Service Advisor or in a customer-facing automotive role


• Strong communication and interpersonal skills


• Excellent organisational and time management abilities


• A professional and customer-centric approach


• The ability to work effectively in a busy team environment


• Strong computer and administration skills


• Experience using dealership management systems (desirable)


• A current driver's licence

What's in it for You?

• Competitive salary package with performance incentives


• Ongoing training and career development opportunities


• Supportive and professional team culture


• Opportunity to work with an exciting and growing automotive brand


• Modern facilities and a dynamic work environment


• Employee benefits and staff discounts

Why Join Townsville GMSV?

At Townsville GMSV, we pride ourselves on creating a workplace where our people are valued, supported, and empowered to succeed. We are passionate about delivering exceptional customer experiences and building long-term relationships with our customers and community.

Townsville GMSV is an equal opportunity employer and welcomes applications from all suitably qualified candidates.