Service Advisor

Hinterland Group; Beaudesert; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Attractive salary package

Commission on sales/guest satisfaction

Weekday schedule 7.30am–5pm

Social Club

Ongoing training and support

Career progression across Gold Coast/­

Job summary

Hinterland Toyota Beaudesert is seeking a Service Advisor to join our vibrant service team. If you have a passion for people and a background in customer-facing roles, we’d love to hear from you.

Reporting to the Service Manager, you will welcome guests, explain service costs, and coordinate vehicle service and repairs, all while upholding our guest-centric culture and ongoing training. This role offers weekday hours with opportunities for growth within our award-winning dealership.

Qualifications

• Previous Service Advisor experience is highly regarded but not essential.
• Minimum 2 years’ experience in a customer-facing environment.
• Genuine interest in the motor industry.
• Be on show and be one of the many reasons guests return to us.
• Ability to problem solve, work well under pressure, and manage time effectively.
• Be agile, flexible, and adaptable in a fast-paced environment.
• Excellent written and verbal communication with sound computer literacy.
• Operate with a high level of integrity.
• Professional and neat appearance.
• A current manual driver’s licence.

Responsibilities

• Welcoming guests to the service department and ensuring a seamless positive customer experience from check-in to vehicle collection.
• Provide clear explanations of job scope, cost estimates, updates and any changes in cost or completion times.
• Promote our one-stop shop philosophy for vehicle maintenance and value-add items.
• Maintain data integrity, accurate invoicing, processing payments and prompt follow-up on parts and guest requests.
• Assist with enquiries, bookings and coordinating vehicle service and repair work.
• Address guest concerns in a timely manner and contribute to a positive team culture.

Skills

Customer service

Communication

Problem solving

Time management

Adaptability

Motoring industry interest

Job description

Hinterland Toyota Beaudesert have a rare and exciting opportunity available for a Service Advisor to join our vibrant Service Team.

While we’re seeking an experienced and motivated candidate; if you’re a retail sales consultant or hospitality superstar after a change who driven to achieve and has a genuine love of people, then we want to hear from you.

Come and work with Australia’s most trusted automotive brand and join an award-winning Toyota Dealership that has been proudly serving the Gold Coast and Scenic Rim for over 25 years. As a thriving business we’re looking to invest in people who are here to be a part of our growing journey. We recognise and reward hard work and offer genuine opportunities by promoting from within.

We pride ourselves on being Guest Centric in everything we do and creating a safe working environment and fun team culture that values the contributions of our ever-growing Hinterland Toyota Family.

About the role

Reporting to our Service Manager, you will be applying your skills to provide an amazing guest experience including but not limited to.

• Welcoming Guests to the service department and ensuring a seamless positive customer experience from the initial vehicle check in right through to the collection of the vehicle
• Provide excellent communication from clear concise explanations of the job, cost estimates to updates and any changes in cost or completion times.
• Promoting our one stop shop philosophy for vehicle maintenance through our convenient range of value-add items
• Maintain data integrity, accurate invoicing, processing payments and prompt follow up on parts and ongoing guest requests
• Assisting with all enquiries, bookings and coordinating vehicle service and repair work
• Effectively addressing all Guest concerns in a timely manner
• Contribute to the positive team culture and overall guest experience

Skills & Experience

• Previous Service Advisor experience highly regarded but not essential
• Minimum 2 years’ experience within a customer facing environment
• Genuine interest in the Motor Industry
• Be on show and be one of the many reasons our Guests want to return to us
• Ability to problem solve, work well under pressure, and execute excellent time management
• Be agile, flexible, and adaptable within a fast-paced environment
• Excellent written and verbal communication and sound computer literacy
• Operate with a high level of Integrity
• Professional and neat appearance
• A Current Manual Driver’s Licence

We offer the successful applicant

• Attractive salary package
• Commission structure based on sales performance and Guest Satisfaction Targets
• Monday to Friday work week 7.30am – 5pm, no Saturday’s required
• Social Club
• Ongoing training and support
• Excellent long term career opportunities to progress and develop within our growing Dealerships across the Gold Coast and Scenic Rim.

If you are passionate about your career in the automotive industry and feel you are a great fit for our dealership and team culture, then we’d love to hear from you.

We are an equal opportunity employer, and we encourage and celebrate diversity in our workplace.