Service Advisor

Geelong Harley-Davidson; Geelong; On-site; AUD 50,000 - 65,000; Full time

Job summary

Geelong Harley-Davidson is seeking a Service Advisor to join our team in Geelong. Reporting to the Service Manager, you will ensure a high level of customer satisfaction and keep the service department running smoothly.

You will coordinate with technicians and parts staff, allocate work-in-progress, and deliver prompt, reliable service to riders and customers in the Geelong and regional area. Previous automotive service experience preferred.

Qualifications

• Experience in automotive service environment.
• Strong customer service and communication skills.
• Ability to lead by example and work with the team.

Responsibilities

• Assist the Service Manager with maintaining an efficient service department.
• Provide prompt, dependable service to customers.
• Allocate and review work-in-progress to ensure quality and timeliness.
• Coordinate with the Parts Manager to ensure smooth parts flow to technicians.

Skills

Automotive knowledge

Customer service

Communication

Leadership

Job description

Geelong Harley-Davidson is a family-owned independent dealership servicing Geelong, Ballarat, Warrnambool and everywhere in-between!Geelong Harley-Davidson is currently seeking a Service Advisor to join our team.

About the role

Reporting directly to the Service Manager, your key responsibilities include:

Assisting the Service Manager with maintaining an efficient service department with a high degree of customer satisfaction

Provide prompt, dependable and high-quality service to customers

Allocate and review work-in-progress to ensure quality and timeliness

In conjunction with the Parts Manager, ensure a smooth flow of parts to Service Technicians during jobs.

The Ideal Candidate

Has Automotive industry knowledge/experience

The ability to communicate effectively and provide a high quality of customer service

A strong work ethic and to lead by example

Strong communication & interpersonal skills.

Please note that only successful applicants will be contacted.