Service Advisor

Eagers Automotive; Emerald; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Health & wellbeing discounts

Employee Assistance Program

Novated leasing

Car purchase & servicing discounts

Flexible salary packaging

Job summary

Central Highlands Toyota Emerald is seeking a proactive Service Advisor to be the key link between customers and workshop teams. You will greet customers, schedule bookings, prepare estimates, and communicate vehicle updates while ensuring a seamless service experience.

Ideal candidates will have automotive customer service experience, strong communication, and a customer-first mindset, with the ability to thrive in a busy dealership environment and hold a current driver’s licence.

Qualifications

• Previous experience in a Service Advisor, automotive customer service, or similar role.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• A customer-first attitude with a genuine desire to help people.
• Professional presentation and attention to detail.
• Confidence using computer systems and learning new technology.
• The ability to work effectively in a busy dealership environment.
• A current driver's licence.

Responsibilities

• Greet customers and assist with their service requirements.
• Schedule service bookings and maintain workshop workflow.
• Prepare service estimates and explain recommended repairs.
• Liaise with technicians to communicate vehicle updates.
• Provide exceptional customer service throughout the repair process.
• Process invoices and coordinate vehicle collection.
• Build strong relationships with returning and new customers.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Driver's licence

Job description

About the Dealership

At Central Highlands Toyota Emerald, we pride ourselves on delivering exceptional service and building lasting relationships with our customers. As a trusted Toyota dealership in the heart of Central Queensland, we're committed to providing outstanding automotive solutions while supporting our local community.
Due to continued growth, we are looking for an enthusiastic and customer-focused Service Advisor to join our dynamic aftersales team.

About the Role

As a Service Advisor, you'll be the key link between our customers and workshop team, ensuring every service experience is professional, seamless, and exceeds expectations.
Your responsibilities will include:

• Greeting customers and assisting with their service requirements
• Scheduling service bookings and maintaining workshop workflow
• Preparing service estimates and explaining recommended repairs
• Liaising with technicians to communicate vehicle updates
• Providing exceptional customer service throughout the repair process
• Processing invoices and coordinating vehicle collection
• Building strong relationships with returning and new customers

This is a fast-paced role that would suit someone who enjoys interacting with people, solving problems, and working collaboratively within a team environment.

About You

To be successful in this role, you will have:

• Previous experience in a Service Advisor, automotive customer service, or similar role
• Outstanding communication and interpersonal skills
• Strong organisational and time management abilities
• A customer-first attitude with a genuine desire to help people
• Professional presentation and attention to detail
• Confidence using computer systems and learning new technology
• The ability to work effectively in a busy dealership environment
• A current driver's licence

Experience within the automotive industry will be highly regarded, however candidates with strong customer service experience from related industries are encouraged to apply.

Why Join Central Highlands Toyota Emerald

At Central Highlands Toyota Emerald, you'll become part of a close-knit team that genuinely values collaboration, customer service, and professional development. We offer a positive workplace culture where your contribution is recognised and your success is celebrated.

• Unlock exclusive discounts that support your health and wellbeing, from fitness memberships to insurance savings.
• Access confidential support through our Employee Assistance Program, ensuring your peace of mind.
• Enjoy flexible salary packaging options, including novated leasing for your next vehicle.
• Take advantage of special pricing when purchasing your next car. Plus ongoing savings on servicing.

Whether you're looking to develop your automotive career or take the next step in customer service, you'll benefit from ongoing training, manufacturer-supported development opportunities, and clear career progression pathways. You'll also be part of the largest and most admired automotive network in Australia, providing access to exciting opportunities across the industry.