Service Advisor / Customer Relations – Caravan Industry

Jayco Corporation; Nowra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Jayco Nowra is seeking a Service Advisor/Customer Relations team member with a background in caravans, automotive, or a related field who thrives in a customer-focused environment.

Responsibilities include scheduling bookings for servicing, acting as a liaison between customers and the workshop, ordering parts, processing invoices and warranty claims, and ensuring timely invoicing. A customer-first attitude and strong communication skills are essential.

Qualifications

• Experience as a Service Advisor in the Caravan, Automotive, or a similar industry.
• Strong communication and customer service skills.
• Excellent attention to detail and a strong work ethic.
• Basic knowledge of caravans.
• Strong administration and customer-handling skills.
• Friendly, personable nature with well-developed phone and in-person communication skills.

Responsibilities

• Schedule customer bookings for caravan servicing, repairs, and maintenance.
• Act as a liaison between customers and the workshop manager to ensure service requirements are met.
• Order parts in a timely manner to fulfill service bookings.
• Process service invoices and warranty claims, ensuring accuracy and timely submission.
• Ensure all service invoicing is completed on the day of pickup and warranty claims are processed within four working days of job completion.
• Work closely with the workshop manager to keep invoicing up to date.
• Manage phone and email inquiries regarding invoicing and resolve queries efficiently.
• Escalate unresolved issues to management promptly.

Skills

Service advisor experience

Strong communication

Attention to detail

Customer service

Administrative skills

Caravan knowledge

Phone & in-person communication

Job description

Since 1985, Jayco Nowra has grown from humble beginnings into one of Australia’s leading Jayco Caravan & RV dealerships, offering sales, finance, workshop, and parts services. As part of Australia’s leading Caravan & RV manufacturer, we take pride in delivering exceptional customer service.

We are committed to a customer-first approach, ensuring that every customer, prospective buyer, and existing customer has a great experience. Attention to detail, active listening, and a positive, can-do attitude are key to our success. We treat our customers like family and are proud to represent both the Jayco brand and our dealership.

About the Role

We are seeking Service Advisor/Customer Relations team member. This role is ideal for someone with a background in caravans, automotive, or a similar industry who thrives in a customer-focused environment.

Key Responsibilities

Schedule customer bookings for caravan servicing, repairs, and maintenance.

Act as a liaison between customers and the workshop manager to ensure service requirements are met.

Order parts in a timely manner to fulfill service bookings.

Process service invoices and warranty claims, ensuring accuracy and timely submission.

Ensure all service invoicing is completed on the day of pickup and warranty claims are processed within four working days of job completion.

Work closely with the workshop manager to keep invoicing up to date.

Manage phone and email inquiries regarding invoicing and resolve queries efficiently.

Escalate unresolved issues to management promptly.

What We’re Looking For

• Experience as a Service Advisor in the Caravan, Automotive, or a similar industry.
• Strong communication and customer service skills.
• Excellent attention to detail and a strong work ethic.
• Basic knowledge of caravans.
• Strong administration and customer-handling skills.
• Friendly, personable nature with well-developed phone and in-person communication skills.