Junior Customer Experience & Sales Specialist

Caravanland; Perth; On-site; AUD 52,000 - 66,000; Full time

Job summary

Caravanland is seeking a Parts and Accessories Sales Consultant to join our WA store. You will begin by focusing on customer experience, welcoming guests and understanding their needs, then connect them with the right team.

As you learn our RV products and sales processes, you’ll progress along a structured career path toward a Sales Specialist role. You’ll develop knowledge of our products, CRM, and the full customer journey, with on-the-job coaching and milestones aligned to performance and

Qualifications

• Excellent communication and customer service skills.
• Motivated to learn and develop in RV retail.
• Professional and well presented.
• Takes accountability and shows initiative.
• Works well as part of a team.
• Interest in caravans, travel, vehicles or RV lifestyle.

Responsibilities

• Welcome customers when they enter Caravanland.
• Understand customer needs.
• Connect customers with the right person or department.
• Learn about RV products.
• Learn sales processes and CRM.
• Support the complete customer journey.

Skills

People skills

Customer service

Communication

Team work

Clear presentation

Motivation to learn

Initiative

Job description

Parts and Accessories Sales Consultant

Employment type: Full time

About Us

Jayco Caravanland Beckenham has been in operation for over 45 years, offering Western Australia’s premier selection of RVs, supported by a successful and experienced Team holding the ‘Highest Industry Standards’ in WA. We are the most successful ‘Jayco Dealership’ in Australia providing an exceptional customer experience – and we know this starts with our most valuable resource –our employees.

About the Role

Caravanland is looking for a Junior Customer Experience & Sales Specialist to join our team and commence a structured Sales Specialist Career Pathway.

This is an opportunity to learn our business from the ground up, develop your customer experience and sales skills and, with the right development and performance, progress into a Sales Specialist role.

Your role will begin with a strong focus on customer experience and engagement.

You will be one of the first people our customers meet when they enter Caravanland, welcoming them, understanding what they need and connecting them with the right person or department.

As you develop your knowledge, confidence and customer service skills, you will progressively move into our Sales Specialist Career Pathway, learning about our RV products, sales processes, CRM, customer follow-up, product presentations and the complete customer journey.

The pathway is competency-based, with the goal of developing you into a confident and capable Sales Specialist.

Key responsibilities

• Welcome customers when they enter Caravanland
• Understand customer needs
• Connect customers with the right person or department
• Learn about RV products
• Learn sales processes and CRM
• Support the complete customer journey

About you

• Loves meeting and talking to people
• Naturally friendly, confident and approachable
• Creates a great first impression
• Positive outlook
• Has excellent communication and customer service skills
• Motivated to learn and develop
• Professional and well presented
• Takes accountability and shows initiative
• Works well as part of a team
• Has an interest in caravans, travel, vehicles or the RV lifestyle

Why Join Caravanland?

At Caravanland, our people are at the heart of what we do. We pride ourselves onSTAR values – Service Excellence, Teamwork, Accountability and Respect– and we are looking for someone who shares these values.

You’ll join an established, family-owned business with a strong reputation within the WA caravan and RV industry and have the opportunity to develop your product knowledge and career within the business.

If you are energetic, customer-focused and enjoy helping people find the right solution,we would love to hear from you.