Service Advisor/Consultant - Automotive

Suttons; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

In-house training

Great working conditions

Uniform provided

Monthly BBQs

Staff referral bonus

Private health discounts

Wellbeing day and extra leave

Flexible 38h 4-day roster

Guild Rewards Program

Job summary

Suttons Arncliffe is seeking a Service Advisor to welcome customers, coordinate service bookings, and act as the primary contact for repairs and maintenance. You will communicate clearly, manage vehicle queries, and ensure a positive customer experience in a busy dealership environment.

Join a team focused on growth and excellent service, with in-house training, supportive management, and the chance to build lasting customer relationships in a reputable multibrand dealership network.

Qualifications

• Genuine passion for customer service.
• Well-presented with confident speaking.
• Strong organizational, administrative and time management skills.
• Computer systems savvy, including Microsoft Office.
• Energetic, can-do approach to work.
• Works well as part of a busy team.
• Rapport with customers comes naturally.
• Automotive or dealership experience preferred but not essential.

Responsibilities

• Greet and assist customers on arrival.
• Take service bookings and handle phone enquiries and messages.
• Attend to customers during service providing clear, helpful information.
• Monitor progress of work and updates.
• Assist in general office duties and record keeping.
• Follow up with customers after repairs are completed.
• Complete service documentation accurately.

Skills

Customer service

Communication

Time management

Microsoft Office

Team player

Automotive experience (preferred)

Tools

CRM software

Job description

No overseas applications ** We are unable to assist with Sponsorship. Must have working rights in Australia.

Looking for a change or a rewarding role where growth is encouraged? Are you looking to build on your career? We are looking for the best of the best to be apart of our team as we strive for constant growth and expansion of our dealership.

Join our team and be the friendly face our customers remember!

Suttons Arncliffe a proud member of Suttons motor group, a multifranchise dealership working with well known and highly respected brands such as Mitsubishi, Hyundai, Nissan, Subaru, GSV, Suzuki and Isuzu Ute and MG. We are on the lookout for a service advisor who genuinely enjoys working with people and takes pride in delivering great customer service.

ABOUT THE ROLE

As a Service Advisor, you’ll be one of the first people our customers see when they arrive for their vehicle service. From greeting customers with a smile and making them feel welcome, to keeping them updated throughout the day, answering calls and any vehicle queries, you’ll play an important role in creating a positive customer experience and being the primary contact between the Dealership and our guests for repairs and maintenance on vehicles.

• Greeting and assisting customers upon arrival
• Taking service bookings and handling phone enquiries and texts
• Attend to customers when vehicles are brought in for service providing clear and helpful assistance.
• Monitoring the progress of work being completed on vehicles
• Provide assistance in general office duties
• Follow-up with customers after repairs are completed
• Complete service documentation and maintain accurate records

What we’re looking for

• Has a genuine passion for customer service
• Well-presented and have confident speaking with customers
• Strong organisational, administrative and time management skills
• Computer systems savvy, including Microsoft products
• An energetic and can-do approach to your work
• Works well as part of a team and enjoys a busy environment
• Can build rapport quickly and make customers feel comfortable
• Has automotive or dealership experience (preferred, but not essential)

Why Join us?

• In-house training provided & support from a dedicated management team
• Great working conditions and team environment
• Uniform supplied
• Monthly BBQ's
• Up to $1000 for successful staff referrals
• Access to Private Health Corporate Discounts with Medibank Private
• A wellbeing day, an additional paid day of leave per year, for you.
• Opportunity for flexibility, Potential 38 hour 4 day roster week after qualifying time, this role will however start 38 hours across 5 days M-F.
• You would also be a part of ourService/Sales Guild Rewards Program – unique to only Suttons employees. Simply earn points whilst you work to use towards an array of different items from designer watches, mobile phones, holidays, etc.

CULTURE

• A collaborative team environment that values excellence and is committed to customer care.
• A friendly family culture where you will be given the chance to build lasting relationships.
• Professional
• Responsive
• Dependable
• Exceptional