Service Advisor (Automotive)

Motus Ballarat; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bonuses

Training opportunities

Job summary

Motus Ballarat is seeking a professional Service Advisor to join our award-winning dealership in Ballarat. You will be the first point of contact for customers, helping with service and repair needs and ensuring a seamless service experience.

Greet customers, document concerns, explain recommendations, estimate costs, and update throughout the service. Maintain knowledge of Subaru, Honda, GMSV and Isuzu UTE vehicles and support a positive team environment.

Qualifications

• Experience as a Service Advisor or in a customer service role.
• Knowledge of Subaru, Honda, GMSV and Isuzu UTE vehicles is a plus.
• Excellent communication, organisational and problem-solving skills.

Responsibilities

• Greet customers and understand their service needs.
• Document vehicle concerns, maintenance and repair requests.
• Explain recommended services and repairs clearly to customers.
• Estimate costs and timelines; update customers during the service process.
• Review completed work with customers and handle payments.

Skills

Customer service

Communication

Organisational

Problem solving

Teamwork

Job description

Join our award winning dealership, specialisng in Subaru, Honda, GMSV and Isuzu UTE vehicles. We're dedicated to delivering exceptional customer service and automotive expertise. We pride ourselves on a welcoming team environment, where every member is valued and encouraged to develop and grow.

Position Overview:

We are seeking a professional and personable Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for our valued customers, helping them with their vehicle service and repair needs. This role is crucial for maintaining customer satisfaction and ensuring a seamless service experience.

Key Responsibilities:

Greet customers warmly and understand their service needs.

Accurately document vehicle concerns, maintenance, and repair requests.

Provide clear explanations of recommended services and repairs.

Estimate costs, provide timelines, and update customers throughout the service process.

Review completed work with customers, answer any questions, and handle payments.

Maintain strong knowledge of Subaru, Honda, and Isuzu vehicles and stay updated on service practices.

Qualifications:

Experience: Previous experience as a Service Advisor or in a customer service role is preferred.

Knowledge: Familiarity with Subaru, Honda, GMSV and Isuzu UTE vehicles is a plus.

Skills: Excellent communication, organisational, and problem-solving skills.

Attitude: Positive, customer-focused, and able to work effectively in a team environment.

Why Join Us?

Competitive salary with potential bonuses

Professional growth and training opportunities

Supportive team environment

Monday - Friday (5 days a week)