Service Advisor

Peter Warren Automotive Holdings Ltd.; Tweed Heads; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent, full-time role

Ongoing manufacturer and in-house培训

Team collaboration and supportive work

Vehicle and servicing discounts with a

Job summary

Frizelle Sunshine Automotive in Tweed Heads is seeking a Service Advisor to be the face of the service department, greeting customers and recording faults so technicians have what they need. You will present clear quotes, keep customers updated throughout the day, coordinate loan vehicles and bookings, and identify additional service needs to benefit the customer.

A driver’s licence and prior automotive service experience are preferred.

Qualifications

• Experience in a Service Advisor or customer-facing automotive role.
• Ability to explain vehicle servicing processes in plain language.
• Strong organisational skills to manage multiple customers and jobs.
• Confidence using dealer management systems or ability to learn new software.
• A current and valid driver's licence.
• Commitment to delivering a great customer experience.

Responsibilities

• Greet customers and record vehicle faults for technicians.
• Prepare and present service quotes with clear cost and timeframe information.
• Provide progress updates to customers and manage expectations at pickup.
• Coordinate loan vehicles and workshop bookings to keep the department running efficiently.
• Identify additional service needs and recommend beneficial solutions.
• Build repeat business through trustworthy service.

Skills

Customer service

Clear communication

Attention to detail

Managing multiple customers

Problem solving

Driver's licence

Tools

Dealer management systems

Job description

If you enjoy building genuine relationships with customers and take pride in keeping things running smoothly behind the scenes, this Service Advisor role at Frizelle Sunshine Automotive in Tweed Heads could be the next step you have been looking for.

About the role:

As the face of the service department, you will be the key link between customers and the workshop, making sure every vehicle owner leaves feeling heard, informed, and confident in the care their car has received.

Your day-to-day will include:

• Greeting customers and accurately recording vehicle faults, so technicians have everything they need to do their best work
• Preparing and presenting service quotes, giving customers clear and honest information about costs and timeframes
• Following up on vehicle progress throughout the day, keeping customers updated so there are no surprises at pick-up
• Coordinating loan vehicles and workshop bookings to keep the department running efficiently
• Identifying additional service needs and recommending solutions that genuinely benefit the customer
• Building repeat business through consistent, trustworthy service that brings customers back

About you:

You are someone who communicates clearly, stays calm under pressure, and finds satisfaction in solving problems for people.

We are looking for someone who can bring:

• Previous experience in a Service Advisor or customer-facing automotive role
• A sound understanding of vehicle servicing processes and the ability to explain them in plain language
• Strong organisational skills, with the ability to manage multiple customers and jobs at once without losing attention to detail
• Confidence using dealer management systems, or the ability to pick up new software quickly
• A current and valid driver's licence
• A genuine commitment to delivering a great customer experience every time

The benefits:

Frizelle Sunshine Automotive offers a supportive team environment where your contribution is recognised and your career can grow alongside the business.

Benefits include:

• A permanent, full-time role with real stability in a well-established dealership group
• Access to ongoing manufacturer and in-house training to keep your skills current
• A collaborative team culture where experience is shared and people are supported
• Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform
• The chance to work with a broad range of prestige and mainstream vehicle brands

Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.