Service Advisor

Jayell Investments; Rural City of Benalla; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Supportive team environment

Competitive salary

Job summary

The Value Auto Group in Victoria seeks a Service Advisor for our Ford dealership’s service department. You will be the friendly face at the service desk, guiding customers from inquiry to completion.

You will greet customers, book and coordinate appointments, relay information to workshop technicians, and help ensure a smooth, positive service experience. We offer ongoing training, career development, a supportive team, and employee discounts.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organisational abilities and attention to detail.
• A passion for cars and providing outstanding customer service.
• Professional presentation and positive attitude.
• Proficiency with computers and basic administrative tasks.

Responsibilities

• Greet and assist customers with service inquiries.

Skills

Communication skills

Organisational skills

Attention to detail

Customer service passion

Professional presentation

Computer skills

Job description

The Value Auto Group is family-owned and operated and is a customer-oriented organisation that cares about the motoring needs of the public. We have grown from small beginnings to become one of Victoria's more extensive dealerships.

About Us:

The Value Auto Group is family-owned and operated and is a customer-oriented organisation that cares about the motoring needs of the public. We have grown from small beginnings to become one of Victoria's more extensive dealerships.

Join Our Team as a Service Advisor!

Are you passionate about cars and delivering outstanding customer service?

We’re looking for a Service Advisor to be the friendly face of our Ford dealership’s service department!

About the Role:

As the face of our service department, you’ll be the key link between our customers and workshop technicians. Your role is to ensure a smooth, professional, and positive service experience from start to finish.

Key Responsibilities:

• Greet and assist customers with service inquiries
• Schedule appointments and manage service workflow efficiently
• Communicate clearly between customers and technicians
• Ensure a smooth, positive service experience every time

What We’re Looking For:

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• A passion for cars and providing outstanding customer service
• Professional presentation and positive attitude
• Computer literacy and administrative skills

What We Offer:

• Competitive salary
• Supportive team environment
• Ongoing training and career development
• Stable, reputable dealership
• Employee discounts and benefits