Service Advisor

MP Recruitment; Wodonga; On-site; AUD 65,000 - 90,000; Full time

Job summary

MP Recruitment's client in Victoria seeks a motivated Service Advisor & Estimator to strengthen customer relationships, prepare and follow up service and repair quotations, and keep jobs progressing.

You will work with technicians and the administration team to confirm the scope of work, parts labour allowances and delivery timelines; liaise with customers, suppliers and management to secure quotes, approvals and purchase orders; and identify opportunities for preventative maintenance while

Qualifications

• Experience in estimating, quoting, service administration or a similar role.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• Ability to manage competing priorities and follow through on outstanding tasks.
• Confidence communicating with customers, suppliers and technical teams.
• A proactive, solutions-focused mindset and willingness to learn.
• Reliability and accountability in workflow.

Responsibilities

• Respond to customer enquiries relating to servicing, maintenance and repairs.
• Review technician reports and identify work requiring quotations.
• Liaise with technicians and management to confirm repair requirements and technical details.
• Obtain supplier pricing, parts availability and delivery timeframes.
• Prepare accurate quotations with clear scopes of work.
• Follow up outstanding quotes, answer customer questions and secure approvals and purchase orders.
• Coordinate parts ordering and track deliveries.
• Maintain accurate quotation records, job details and customer communications.
• Monitor outstanding quotes and approved work to keep jobs progressing.
• Identify opportunities for preventative maintenance and ongoing service support.

Skills

Estimating

Quoting

Service administration

Communication

Organisation

Prioritisation

Customer facing

Tools

Spreadsheets

Job management systems

Job description

Our client provides engineering, maintenance and industrial equipment solutions across Victoria and New South Wales, specialising in loading docks, industrial doors, freight hoists, automation and general maintenance.

As the business continues to grow, a newly created opportunity is available for a motivated and customer-focused Service Advisor & Estimator to strengthen customer relationships, manage repair quotations and keep service jobs progressing.

They are looking for someone who is organised, approachable and proactive, with a strong sense of ownership and a genuine commitment to delivering great customer service.

About the role

You will be responsible for preparing and following up service and repair quotations, working closely with technicians to confirm the scope of work, parts required and labour allowances.

Working alongside the Service Coordinator and administration team, you will help coordinate parts, track approved work and ensure customers are kept informed throughout the process.

Key responsibilities

• Respond to customer enquiries relating to servicing, maintenance and repairs.
• Review technician reports and identify work requiring quotations.
• Liaise with technicians and management to confirm repair requirements and technical details.
• Obtain supplier pricing, parts availability and delivery timeframes.
• Prepare accurate quotations with clear scopes of work.
• Follow up outstanding quotes, answer customer questions and secure approvals and purchase orders.
• Coordinate parts ordering and track deliveries.
• Maintain accurate quotation records, job details and customer communications.
• Monitor outstanding quotes and approved work to keep jobs progressing.
• Identify opportunities for preventative maintenance and ongoing service support.

About you

You will bring:

• Experience in estimating, quoting, service administration or a similar role.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• The ability to manage competing priorities and follow through on outstanding tasks.
• Confidence communicating with customers, suppliers and technical teams.
• A practical, solutions-focused mindset and willingness to learn.
• Reliability, accountability and a proactive approach to your work.
• Confidence using email, spreadsheets and business or job management systems.

Experience within industrial services, material handling, commercial maintenance, equipment servicing or a trade-based environment will be highly regarded.

The ability to interpret technician reports and translate technical recommendations into clear customer quotations will be a strong advantage.

Why join?

• Step into a newly created role where you can make a genuine impact.
• Take ownership of your work and build valuable customer relationships.
• Join an established local and growing business with a hands-on, supportive team.
• Enjoy a varied role combining customer service, estimating and coordination.

If you're organised, customer-focused and enjoy turning problems into practical solutions, we'd love to hear from you.