Service & Estimation Specialist

MP Recruitment; Albury City; On-site; AUD 65,000 - 90,000; Full time

Job summary

MP Recruitment is seeking a motivated Service Advisor & Estimator to enhance customer relationships, manage quotations, and keep service jobs progressing. You will work with technicians and the service team to confirm scope, parts, and labour allowances, coordinating parts and tracking progress to keep customers informed.

The role suits an organised, proactive professional with strong communication and the ability to manage competing priorities in a hands-on services environment.

Qualifications

• Experience in estimating, quoting, service administration or a similar role.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• The ability to manage competing priorities and follow through.

Responsibilities

• Respond to customer enquiries relating to servicing, maintenance and repairs.
• Review technician reports and identify work requiring quotations.
• Liaise with technicians and management to confirm repair requirements and technical details.
• Obtain supplier pricing, parts availability and delivery timeframes.
• Prepare accurate quotations with clear scopes of work.
• Follow up outstanding quotes, answer customer questions and secure approvals and purchase orders.
• Coordinate parts ordering and track deliveries.
• Maintain accurate quotation records, job details and customer communications.
• Monitor outstanding quotes and approved work to keep jobs progressing.
• Identify opportunities for preventative maintenance and ongoing service support.

Skills

Estimating experience

Quoting experience

Service administration

Strong communication

Organisational skills

Prioritisation

Customer liaison

Technical liaison

Proactive mindset

Email usage

Tools

Email

Spreadsheets

Job management systems

Job description

MP Recruitment is seeking a motivated Service Advisor & Estimator to enhance customer relationships, manage quotations, and keep service jobs progressing. You will work with technicians and the service team to confirm scope, parts, and labour allowances, coordinating parts and tracking progress to keep customers informed.

The role suits an organised, proactive professional with strong communication and the ability to manage competing priorities in a hands-on services environment.