Service Estimator & Advisor — Quotes, Coordination & Support

MP Recruitment; Wodonga; On-site; AUD 65,000 - 90,000; Full time

Job summary

MP Recruitment's client in Victoria seeks a motivated Service Advisor & Estimator to strengthen customer relationships, prepare and follow up service and repair quotations, and keep jobs progressing.

You will work with technicians and the administration team to confirm the scope of work, parts labour allowances and delivery timelines; liaise with customers, suppliers and management to secure quotes, approvals and purchase orders; and identify opportunities for preventative maintenance while

Qualifications

• Experience in estimating, quoting, service administration or a similar role.
• Strong written and verbal communication skills.
• Excellent organisation and attention to detail.
• Ability to manage competing priorities and follow through on outstanding tasks.
• Confidence communicating with customers, suppliers and technical teams.
• A proactive, solutions-focused mindset and willingness to learn.
• Reliability and accountability in workflow.

Responsibilities

• Respond to customer enquiries relating to servicing, maintenance and repairs.
• Review technician reports and identify work requiring quotations.
• Liaise with technicians and management to confirm repair requirements and technical details.
• Obtain supplier pricing, parts availability and delivery timeframes.
• Prepare accurate quotations with clear scopes of work.
• Follow up outstanding quotes, answer customer questions and secure approvals and purchase orders.
• Coordinate parts ordering and track deliveries.
• Maintain accurate quotation records, job details and customer communications.
• Monitor outstanding quotes and approved work to keep jobs progressing.
• Identify opportunities for preventative maintenance and ongoing service support.

Skills

Estimating

Quoting

Service administration

Communication

Organisation

Prioritisation

Customer facing

Tools

Spreadsheets

Job management systems

Job description

MP Recruitment's client in Victoria seeks a motivated Service Advisor & Estimator to strengthen customer relationships, prepare and follow up service and repair quotations, and keep jobs progressing.

You will work with technicians and the administration team to confirm the scope of work, parts labour allowances and delivery timelines; liaise with customers, suppliers and management to secure quotes, approvals and purchase orders; and identify opportunities for preventative maintenance while