Service Estimator & Quotations Specialist

Docksafe; Singleton Council; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stable full-time position

Supportive team environment

Varied role with operational involve

Opportunity to grow within aDeveloping

Zusammenfassung

Docksafe is seeking a highly organised Service Estimator to support the service operations team in Australia. You will handle customer enquiries, assess work scope, and prepare accurate quotations for repairs, maintenance, breakdowns, upgrades and small projects.

Reporting to service account managers, you will drive timely quotes, liaise with technicians, source pricing, and ensure estimates comply with policies. This fast-paced role rewards accuracy and strong customer service.

Qualifikationen

• Experience in estimating, service administration or similar commercial role.
• Strong numerical and analytical skills.
• Excellent written and verbal communication abilities.
• High level of attention to detail, accuracy and organisational skills.
• Ability to prioritise multiple tasks and meet deadlines.
• Proficiency in Microsoft Office, particularly Excel.
• Exceptional customer service skills.

Aufgaben

• Prepare detailed quotations for service, repair, maintenance and minor project works.
• Review service reports, inspection findings and customer requests to determine work scope.
• Liaise with technicians to clarify labour requirements, materials and technical solutions.
• Source pricing from suppliers and subcontractors and maintain current cost information.
• Calculate labour, travel, equipment, freight and material costs to ensure accurate estimates.
• Submit quotations within agreed response timeframes and follow up outstanding proposals.
• Maintain quotation records and update the service management system and CRM.
• Identify opportunities for additional repairs, upgrades and preventative maintenance solutions.
• Work closely with Service Coordinators and Operations teams to support scheduling and job execution.
• Respond to customer enquiries and provide professional advice regarding service solutions.
• Monitor quotation conversion rates and provide feedback on market trends and pricing.
• Assist with development and continuous improvement of estimating processes, templates and pricing structures.
• Ensure all estimates comply with company policies, contractual obligations and safety requirements.

Kenntnisse

Estimating

Service administration

Numerical skills

Communication

Attention to detail

Task prioritisation

Excel

Customer service

Tools

Microsoft Excel

Jobbeschreibung

Docksafe is seeking a highly organised Service Estimator to support the service operations team in Australia. You will handle customer enquiries, assess work scope, and prepare accurate quotations for repairs, maintenance, breakdowns, upgrades and small projects.

Reporting to service account managers, you will drive timely quotes, liaise with technicians, source pricing, and ensure estimates comply with policies. This fast-paced role rewards accuracy and strong customer service.