Service Estimator (Internal Sales & Parts Interpreting)

Docksafe; Singleton Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Stable full-time position

Supportive team environment

Varied role with operational involve

Opportunity to grow within aDeveloping

Job summary

Docksafe is seeking a highly organised Service Estimator to support the service operations team in Australia. You will handle customer enquiries, assess work scope, and prepare accurate quotations for repairs, maintenance, breakdowns, upgrades and small projects.

Reporting to service account managers, you will drive timely quotes, liaise with technicians, source pricing, and ensure estimates comply with policies. This fast-paced role rewards accuracy and strong customer service.

Qualifications

• Experience in estimating, service administration or similar commercial role.
• Strong numerical and analytical skills.
• Excellent written and verbal communication abilities.
• High level of attention to detail, accuracy and organisational skills.
• Ability to prioritise multiple tasks and meet deadlines.
• Proficiency in Microsoft Office, particularly Excel.
• Exceptional customer service skills.

Responsibilities

• Prepare detailed quotations for service, repair, maintenance and minor project works.
• Review service reports, inspection findings and customer requests to determine work scope.
• Liaise with technicians to clarify labour requirements, materials and technical solutions.
• Source pricing from suppliers and subcontractors and maintain current cost information.
• Calculate labour, travel, equipment, freight and material costs to ensure accurate estimates.
• Submit quotations within agreed response timeframes and follow up outstanding proposals.
• Maintain quotation records and update the service management system and CRM.
• Identify opportunities for additional repairs, upgrades and preventative maintenance solutions.
• Work closely with Service Coordinators and Operations teams to support scheduling and job execution.
• Respond to customer enquiries and provide professional advice regarding service solutions.
• Monitor quotation conversion rates and provide feedback on market trends and pricing.
• Assist with development and continuous improvement of estimating processes, templates and pricing structures.
• Ensure all estimates comply with company policies, contractual obligations and safety requirements.

Skills

Estimating

Service administration

Numerical skills

Communication

Attention to detail

Task prioritisation

Excel

Customer service

Tools

Microsoft Excel

Job description

We are seeking a highly organised and proactive Service Estimator to support our service operations team. This is a key role within the business, responsible for handling customer enquiries and service requests, assessing the scope of work required, and preparing accurate and timely quotations for repairs, maintenance, breakdowns, upgrades and small projects.

This position suits someone who thrives in a fast-paced environment, is passionate about customer service, and takes pride in accuracy and efficiency.

We are seeking a highly organised and proactive Service Estimator to support our service operations team. This is a key role within the business, responsible for handling customer enquiries and service requests, assessing the scope of work required, and preparing accurate and timely quotations for repairs, maintenance, breakdowns, upgrades and small projects.

This position suits someone who thrives in a fast-paced environment, is passionate about customer service, and takes pride in accuracy and efficiency.

About the Role

Reporting to the service account managers, you will play a pivotal role in ensuring quoting opportunities are expedited .

Key Responsibilities

• Prepare detailed quotations for service, repair, maintenance and minor project works.

• Review service reports, inspection findings and customer requests to determine work scope.

• Liaise with technicians to clarify labour requirements, materials and technical solutions.

• Source pricing from suppliers and subcontractors and maintain current cost information.

• Calculate labour, travel, equipment, freight and material costs to ensure accurate estimates.

• Submit quotations within agreed response timeframes and follow up outstanding proposals.

• Maintain quotation records and update the service management system and CRM.

• Identify opportunities for additional repairs, upgrades and preventative maintenance solutions.

• Work closely with Service Coordinators and Operations teams to support scheduling and job execution.

• Respond to customer enquiries and provide professional advice regarding service solutions.

• Monitor quotation conversion rates and provide feedback on market trends and pricing.

• Assist with the development and continuous improvement of estimating processes, templates and pricing structures.

• Ensure all estimates comply with company policies, contractual obligations and safety requirements.

About You

You are organised, detail-oriented and confident communicating with both customers, technicians and contractors.

Skills & Experience

• Previous experience in estimating, service administration or a similar commercial role.

• Strong numerical and analytical skills.

• Excellent written and verbal communication abilities.

• High level of attention to detail, accuracy and organisational skills.

• Ability to prioritise multiple tasks and meet deadlines.

• Proficiency in Microsoft Office, particularly Excel.

• Exceptional customer service skills

What We Offer

• Stable full-time position

• Supportive team environment

• Varied role with operational involvement

• Opportunity to grow within a developing business