Service Advisor

Cummins Asia Pacific; City of Wodonga; On-site; AUD 30,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Overtime pay

Job summary

Cummins Asia Pacific in Wodonga is seeking a Customer Service Advisor to coordinate and schedule customer repairs for automotive and industrial clients. You will be the first point of contact, ensuring smooth repair progress and clear communication with customers throughout the process.

No previous service advisor experience is required as training is provided. This full‑time, on‑site role offers a 38‑hour week, overtime with penalties, and a competitive hourly rate to reflect your contribution.

Qualifications

• Excellent written and verbal communication skills.
• Solid IT capabilities.
• Customer-facing experience is desirable.
• Organizational skills to coordinate multiple jobs.

Responsibilities

• Act as the first point of contact for customers, providing a high level of service throughout the repair process.
• Communicate clearly with customers regarding repairs, job progress and expected timelines.
• Quote customers, plan jobs, create work orders and schedule vehicles for service.
• Check parts availability and coordinate with technicians and the Parts team to keep jobs moving.
• Process invoices, accounts and purchase orders, ensuring accurate and timely administration.
• Maintain accurate records and follow procedures within the service management system.
• Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish.

Skills

Communication skills

IT proficiency

Customer service

Organizational skills

Education

High school diploma

Tools

Service management system

Job description

We are looking for a Customer Service Advisor to coordinate and schedule customer repairs for our automotive and industrial customers at our Wodonga branch.

Whether you have previous Service Advisor experience or are looking to step into the role, we are happy to train the right person!

In this role, you will make an impact in the following ways:

• Act as the first point of contact for customers, providing a high level of service throughout the repair process
• Communicate clearly with customers regarding repairs, job progress and expected timelines
• Quote customers, plan jobs, create work orders and schedule vehicles for service
• Check parts availability and coordinate with technicians and the Parts team to keep jobs moving
• Process invoices, accounts and purchase orders, ensuring accurate and timely administration
• Maintain accurate records and follow procedures within the service management system
• Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish

To be successful in this role you will need the following:

• Excellent written and verbal communication skills, with solid IT capabilities
• Strong customer service skills and the ability to build positive customer relationships
• Previous Service Advisor, automotive, warranty or similar customer-facing experience is desirable
• An understanding of accounts payable, accounts receivable, invoices and purchase orders is highly desirable
• Strong organisational skills, with the ability to coordinate multiple jobs and priorities
• Technical experience is not essential, however an interest in the automotive, mining or industrial environment would be beneficial

Additional Information

• Full Time / 38 Hours per week
• Competitive Hourly Rate
• Overtime as required – Penalty rates paid for all work above 38 hours

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2439808

Relocation Package No

100% On-Site No