Senior Service Advisor

CTS People; Fremantle; On-site; AUD 144,000 - 176,000; Full time

Benefits offered by this job

Up to $160,000 salary package

Relocation support

Long-term stability

Opportunity with respected OEMs

Job summary

CTS People is seeking a Senior Service Advisor in Fremantle to lead customer service operations in a busy heavy vehicle workshop. You will be the central point of contact for customers, ensuring coordination between the workshop and clients, while interpreting technical issues and service needs.

The ideal candidate will have at least 5 years of experience in a similar role, strong organizational skills, and a technical understanding of heavy vehicle servicing. The role offers a competitive salary package of up to $160,000 and relocation support for eligible candidates.

Qualifications

• Minimum 5 years' experience in a Service Advisor or similar workshop role.
• Experience in trucks, heavy diesel or OEM dealership environment is highly regarded.
• Excellent verbal and written communication skills.

Responsibilities

• Manage incoming service enquiries and schedule workshop jobs.
• Liaise between technicians and customers for timely updates.
• Drive continual improvements in customer satisfaction.

Skills

Customer service operations

Organizational skills

Communication skills

Technical understanding of heavy vehicle servicing

Familiarity with job management software

Tools

Reynolds & Reynolds

Pentana

Job description

About the Company

Our client is a leading Kalgoorlie-based truck and transport workshop, delivering expert mechanical support to fleet operators across the Goldfields region. With a strong focus on Scania and Volvo trucks, this is a high-performance business built on quality service, technical excellence, and a strong local reputation.

Role Overview

We are seeking an experienced Senior Service Advisor to lead customer service operations in a busy heavy vehicle workshop. This senior-level role is ideal for someone with dealership or fleet experience who understands the importance of clear communication, accurate job planning, and seamless coordination between the workshop floor and valued clients.

Youll be the central point of contact for customers coordinating job bookings, translating technical feedback from mechanics into clear service reports, and ensuring a high-quality customer experience from drop‑off to delivery.

Key Responsibilities

• Manage incoming service enquiries and schedule workshop jobs
• Liaise between technicians and customers to provide timely updates and accurate information
• Interpret mechanical issues, service needs, and repair priorities
• Prepare job cards, cost estimates, and final invoices with attention to detail
• Maintain strong communication with parts and workshop teams to meet scheduling commitments
• Proactively manage delays and customer expectations with professionalism
• Assist with warranty claims and OEM liaison when required
• Drive continual improvements in customer satisfaction and workshop efficiency
• Uphold compliance, safety, and quality standards in all service operations

Skills & Experience Required

• Minimum 5 years' experience in a Service Advisor or similar front‑of‑house workshop role
• Background in trucks, heavy diesel or OEM dealership environment highly regarded
• High‑level organisational skills with the ability to juggle priorities
• Excellent verbal and written communication skills
• Familiarity with job management or dealership software (e.g., Reynolds & Reynolds, Pentana, or similar)
• Technical understanding of heavy vehicle servicing and repairs

Whats On Offer

• Up to $160,000 salary package for the right candidate
• Relocation support available for East Coast or interstate candidates
• High‑performing workshop with long‑term stability
• Opportunity to work with respected European OEMs (Scania and Volvo)
• Strong local reputation with a supportive management team

Ready to Make the Move to Kalgoorlie?

This is a premium opportunity for a Senior Service Advisor looking to maximise earning potential and secure a long‑term role in regional WA. If you're ready to step into a leadership service position in Kalgoorlie, we'd love to hear from you.