Service Advisor

4K Automotive Group; Campbell Town; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts across brands

Recognition programs

Referral bonuses

Career development

Paid Parental Leave

Employee Assistance Program

Job summary

Clintons Toyota in the Macarthur Region is seeking an experienced Service Advisor to join an award-winning team. You will be the first point of contact for customers, manage bookings and liaise with the workshop to ensure on-time service delivery.

This role requires strong communication, a NSW driver’s licence, and the ability to explain estimates and costs. Working hours are Mon-Fri 7:30am–5:00pm, with rotating Saturday mornings.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Valid NSW driver's licence.
• Strong communication, customer service and negotiation abilities.
• Excellent time management and organisational skills.
• Proficiency with dealership computer systems and admin tasks.

Responsibilities

• Be the first point of contact for customers, delivering exceptional service from booking through to vehicle collection.
• Manage customer enquiries, service bookings, and daily appointments.
• Liaise with the Workshop Controller to ensure vehicles are completed on time and customer expectations are met.
• Prepare accurate service estimates and explain recommended work and associated costs.
• Keep customers informed throughout the repair process, including any changes to timing or costs.
• Coordinate future bookings to maximise workshop efficiency and customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Deliver vehicles back to customers, clearly explaining the work completed and any associated charges.
• Complete all administrative tasks in line with dealership procedures and manufacturer warranty requirements.

Skills

Outstanding communication

Customer service

Negotiation skills

Time management

Organisational skills

Administrative tasks

Job description

Clintons Toyota is on the lookout for a career-driven and experienced Service Advisor that is looking to join an award-winning team!

Who are we?

With over 75 years of service to the Macarthur Region, Clintons Toyota is a proudly family-owned dealership known for delivering outstanding customer experiences. As part of the 4K Automotive group, we’re committed to innovation, excellence, and the ongoing development of our team members.

Key Responsibilities

• Be the first point of contact for customers, delivering exceptional service from booking through to vehicle collection.
• Manage customer enquiries, service bookings, and daily appointments.
• Liaise with the Workshop Controller to ensure vehicles are completed on time and customer expectations are met.
• Prepare accurate service estimates and explain recommended work and associated costs.
• Keep customers informed throughout the repair process, including any changes to timing or costs.
• Coordinate future bookings to maximise workshop efficiency and customer satisfaction.
• Resolve customer concerns professionally and efficiently.
• Deliver vehicles back to customers, clearly explaining the work completed and any associated charges.
• Complete all administrative tasks in line with dealership procedures and manufacturer warranty requirements.

Working Hours

Monday to Friday: 7:30am – 5:00pm

Saturday mornings: 7:30am to 12pm. Paid at overtime rates on a rotating roster

The right candidate will have:

• Current or previous experience as an Automotive Service Advisor.
• A valid NSW drivers licence
• Outstanding communication, customer service and negotiation skills.
• Strong time management and organisational skills
• Confidence using computer systems and completing administrative tasks accurately.

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Exclusive staff discounts across multiple automotive brands.
• Reward and recognition programs - celebrating milestones, service awards, and birthdays.
• Staff referral bonuses and team perks
• Ongoing career development through internal training and manufacturer-accredited programs
• Paid Parental Leave
• Employee Assistance Program (EAP)

Discover more about 4K Automotive - explore our Careers Hub: https://www.4kgroup.com.au/careers-hub

Important information

• Only shortlisted applicants will be contacted.
• Applicants must reside in Australia and hold full working rights.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.