Service Advisor

Chery Northern Beaches; Northern Beaches Council; On-site; AUD 55,000 - 75,000; Full time

Job summary

Chery Northern Beaches is seeking a Service Advisor to act as the main liaison between customers and our Service Department across Chery, Sea-Doo and Can-Am brands. You will identify customer needs, document concerns, and coordinate repairs with technicians to ensure a transparent service journey.

Key duties include greeting customers, booking workshop entries for vehicles and watercraft, presenting estimates, obtaining approvals, and keeping customers informed of progress and costs.

Qualifications

• Experience in service advisory or similar customer-facing automotive role.
• Strong ability to communicate technical information clearly.
• Excellent communication and interpersonal skills.
• Excellent attention to detail and administrative skills.
• Ability to manage multiple customers and jobs in a fast-paced environment.
• Professional presentation and positive attitude.
• Strong computer and dealership management system skills.
• Ability to build strong, lasting customer relationships.
• Excellent time-management and organisational skills.

Responsibilities

• Greet customers and provide a professional and welcoming service experience.
• Book vehicles and Sea-Doo watercraft into the workshop.
• Conduct customer consultations and document concerns and requirements.
• Prepare accurate repair orders and job cards.
• Liaise with technicians to understand diagnosis, repairs and additional work.
• Prepare and present repair estimates and quotations to customers.
• Obtain customer authorisation for additional repairs.
• Maintain regular communication with customers throughout the repair process.
• Provide customers with clear updates regarding job progress, costs and completion times.
• Coordinate watercraft pick-up and delivery.

Skills

Customer-facing communication

Automotive knowledge

Dealership software

Time management

Tools

DMS

Job description

Service Advisor - Chery, Sea-Doo and Can-Am

As a Service Consultant, you will be the key link between our customers and our Service Department. You will be responsible for managing the customer journey, accurately identifying their needs, communicating repair and maintenance requirements, and ensuring every customer receives professional and transparent service. Working across Chery, Sea-Doo and Can-Am, no two days will be the same. You will deal with a diverse range of customers, vehicles and watercraft while working closely with technicians, parts and management to ensure the workshop operates efficiently.

Key responsibilities

• Greet customers and provide a professional and welcoming service experience
• Book vehicles and Sea-Doo watercraft into the workshop
• Conduct customer consultations and accurately document concerns and requirements
• Prepare accurate repair orders and job cards
• Liaise with technicians to understand diagnosis, repairs and additional work required
• Prepare and present repair estimates and quotations to customers
• Obtain customer authorisation for additional repairs
• Maintain regular communication with customers throughout the repair process
• Provide customers with clear updates regarding job progress, costs and completion times
• Coordinate watercraft pick-up and delivery

About you

• Previous experience as a Service Advisor, Service Consultant or similar customer-facing automotive role
• Strong automotive technical knowledge and the ability to communicate technical information clearly
• Excellent communication and interpersonal skills
• Strong attention to detail and administration skills
• The ability to manage multiple customers and jobs in a fast-paced environment
• A professional presentation and positive attitude
• Strong computer and dealership management system skills
• The ability to build strong and lasting customer relationships
• Excellent time-management and organisational skills

About us

• Join a growing automotive and powersports business representing three exciting brands — Chery, Sea-Doo and Can-Am.
• The opportunity to represent the exciting Chery, Sea-Doo and Can-Am brands
• A supportive and professional Aftersales team
• A fast-paced and varied working environment
• Ongoing product and manufacturer training
• Career development opportunities within the dealership
• Competitive salary and performance-based incentives
• A modern and professional working environment
• The opportunity to work across both automotive and powersports
• A team culture focused on customer satisfaction and continuous improvement