Service and Parts Advisor

Prochem Haulage; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Overtime pay

Weekday hours

Full-time role

Uniforms provided

Salary sacrifice

Collaborative team

Experienced service centre

Safety focus

Career stability

Job summary

Prochem Group of Companies in Mackay is seeking an experienced Service and Parts Advisor to link customers, technicians and suppliers, ensuring bookings run smoothly and parts are sourced accurately. This role is office-based within a busy workshop, demanding attention to detail, effective communication and a professional approach.

You will help keep workshop operations and customer service levels high while supporting the service team.

Qualifications

• Experience in service advisor, parts interpreter or workshop coordination.
• Knowledge of heavy vehicle or mechanical parts preferred.
• Strong communication with customers, technicians and suppliers.
• High attention to detail in quoting, job costing and invoicing.
• Ability to prioritise competing jobs in a fast-paced workshop.
• Solid computer and ERP/job management skills.
• Professional, reliable work ethic with composure under pressure.
• Team-focused attitude to support the workshop.

Responsibilities

• Coordinate service bookings and confirm parts availability.
• Source and supply Scania and non-Scania parts.
• Prepare quotes, job cards and invoices.
• Liaise with customers via phone, email and front counter.
• Support the workshop team to keep jobs moving and minimise delays.
• Ensure documentation and invoicing meet company and compliance standards.

Skills

Service advisor experience

Parts interpreter experience

Workshop coordination

Customer communication

Attention to detail

Prioritisation in fast-paced env

ERP / job management

Professional work ethic

Team player

Computer literacy

Tools

ERP system

Job description

Be part of a business that keeps Central Queensland moving.

Prochem Group of Companies is a Mackay-based, family-owned operation supporting the mining, industrial and heavy haulage sectors across regional Queensland. From bulk chemical supply to heavy vehicle servicing and fleet support, we deliver practical, system-driven solutions to some of the region’s most demanding industries.

As the Authorised Scania Dealer in Mackay — and a recognised dealer for Palfinger, Maxilift, CustomAir, Icepack and Freightquip — our workshop works on industry-leading equipment backed by strong systems, technical capability and long-term client partnerships. We don’t just move parts — we support critical operations across mine sites, haulage fleets and heavy industry.

Following recent internal structural changes within our Service Centre, we are seeking an experienced Service and Parts Advisor to play a key role in maintaining the accuracy, availability and flow of parts that keep our workshop and customers operating at full capacity.

If you enjoy working in a fast-paced environment where your accuracy, product knowledge and decision-making genuinely impact operational performance — this role will challenge and reward you.

Our core values of safety, integrity, excellence and respect are the foundation of everything we do.

About Prochem

Be part of a business that keeps Central Queensland moving.

Prochem Group of Companies is a Mackay-based, family-owned operation supporting the mining, industrial and heavy haulage sectors across regional Queensland. From bulk chemical supply to heavy vehicle servicing and fleet support, we deliver practical, system-driven solutions to some of the region’s most demanding industries.

As the Authorised Scania Dealer in Mackay — and a recognised dealer for Palfinger, Maxilift, CustomAir, Icepack and Freightquip — our workshop works on industry-leading equipment backed by strong systems, technical capability and long-term client partnerships. We don’t just move parts — we support critical operations across mine sites, haulage fleets and heavy industry.

Following recent internal structural changes within our Service Centre, we are seeking an experienced Service and Parts Advisor to play a key role in maintaining the accuracy, availability and flow of parts that keep our workshop and customers operating at full capacity.

If you enjoy working in a fast-paced environment where your accuracy, product knowledge and decision-making genuinely impact operational performance — this role will challenge and reward you.

Our core values of safety, integrity, excellence and respect are the foundation of everything we do.

Why Join Prochem

• Competitive hourly rate aligned with experience

• Paid overtime

• Monday to Friday roster – no weekend work

• Stable, full-time position with a locally established Mackay business

• Company-provided uniforms

• Salary sacrifice option

• Supportive and collaborative team environment

• Work with an experienced and well-resourced Service Centre

• Strong focus on safety, systems and doing things properly

• Long-term career stability within a diversified business supporting mining and heavy haulage industries

Our Safety Commitment

Without our team, we don’t have a business — which is why the health and safety of every team member is genuinely important to us. We look for people who demonstrate a strong commitment to safe work practices and who understand the importance of working within established systems and procedures.

About the Role

This is a key position within our Service & Parts team, supporting heavy vehicle repairs across the mining and industrial sectors.

As our Service & Parts Advisor, you will be the central link between customers, technicians and suppliers — ensuring bookings run smoothly, parts are sourced accurately, and jobs are finalised correctly and on time.

You will work closely with our workshop team to keep operations running efficiently while maintaining high standards of customer service and accuracy.

In this role, you will:

• Coordinate service bookings and confirm required parts are available

• Source and supply Scania and non-Scania parts accurately

• Prepare quotes, job cards and invoices

• Liaise with customers via phone, email and front counter

• Support the workshop team to keep jobs moving and minimise delays

• Ensure documentation and invoicing meet company and compliance standards

This role is primarily office-based but operates within a busy heavy vehicle workshop environment. It suits someone who is organised, commercially aware, and confident working alongside technicians in an operational setting.

About You

• To succeed in this role, you will bring:

  • Experience in a service advisor, parts interpreter or workshop coordination role

  • Sound knowledge of heavy vehicle or mechanical parts (highly regarded)

  • Confidence communicating with customers, technicians and suppliers

  • Strong attention to detail, particularly with quoting, job costing and invoicing

  • The ability to prioritise competing jobs in a fast-paced workshop environment

  • Solid computer and system skills (ERP/job management experience advantageous)

  • A professional, reliable work ethic with a calm approach under pressure

  • A team-focused attitude and willingness to support the broader workshop team

You take pride in accuracy, understand the importance of keeping jobs moving, and are comfortable working in a hands-on heavy vehicle workshop environment.