Automotive Service Advisor

RSC Diesels; Cairns Regional; On-site; AUD 65,000 - 80,000; Full time

Job summary

RSC Diesels Cairns is seeking a proactive Service Coordinator to join our Fleet Servicing workshop. You’ll manage the workflow of service jobs, coordinate with our workshop team and customers, and maintain our established routines to keep operations ticking over.

You’ll need at least 3 years of experience in a customer-facing retail role, with bonus points for heavy commercial vehicle service exposure. Strong communication and planning will help you thrive.

Qualifications

• At least 3 years in a customer-facing retail role.
• Experience in heavy commercial vehicle service is advantageous.
• Excellent communication, delegation, and liaison with workshop and customers.

Responsibilities

• Coordinate the workflow of service jobs in the fleet workshop.
• Manage day-to-day operations to keep routines and procedures.
• Liaise with workshop team and customers to ensure smooth service delivery.
• Aim to meet bi-annual KPIs as outlined in the job description.
• Proactively plan and solve problems to keep clients happy.

Skills

People skills

Logistics management

Communication

Independent work

Job description

We’re on the lookout for someone who'll fit right in with our crew at our Cairns-based Fleet Service Workshop. You’ll be working alongside our technicians, apprentices, parts interpreters, and management, making sure everything runs smoothly for our service department.

We need someone who’s got great people skills, can manage logistics like a pro, and has no problem working independently to keep day‑to‑day operations ticking along. You’ll also be the go‑to for managing the workflow of our service jobs, maintaining the solid routines and procedures we have established will be key to your success here.

We’re after someone with plenty of experience in a similar role and a calm, cool‑headed approach to decision‑making. You’ll be hands‑on, but also need to be comfy with the tech side—think computer‑based processes and strategic planning. If you're someone who thrives on keeping things organized and making smart decisions under pressure, we want to hear from you!

Your Experience

This role gives you plenty of freedom to take the reins, so we’re looking for someone with at least 3 years of experience in a customer‑facing retail role. Bonus points if you've got any experience in the heavy commercial vehicle service industry—it’s definitely an advantage!

To be successful you’ll need to be excellent at communicating, delegating, and liasing with both your workshop team and your customers. It’s all about keeping the wheels turning smoothly, and your experience will help you do that.

What you’ll bring to the table:

Clear communication skills—being able to explain things in detail is key.

The ability to plan and manage work flow in the workshop, while also working alongside our qualified tradespeople.

A focus on maintaining top‑notch service standards and building great relationships with customers.

A track record of hitting Bi‑Annual KPIs (they’ll be laid out for you in the job description).

If you’re a proactive, organized problem‑solver who knows how to keep things on track and make clients happy, this one is for you.

Ready to take charge and make things run like a well‑oiled machine?

What’s in it for you…

This is a full‑time gig with an immediate start for the right person to step into a key role at a well‑established company, offering long‑term job security.

We’re offering a competitive salary based on your qualifications, experience, and skills.

You’ll get to work in a supportive environment where you’ll have the freedom and responsibility to own your results.

Plus, there’s room for growth—ongoing training and opportunities to level up your skills will be provided.

And did we mention the work/life balance? Weekends are yours to enjoy all year round, giving you plenty of time for family and fun!

About the business

RSC Diesels Cairnsspecialise in Fleet Servicing for commercial, transport and other commercial vehicle fleets. We represent the Scania, IVECO, Allison transmission and Donaldson Filtration brands within the Far North Queensland region.

We geniunely invest in our customer service and maintaining our leading edge in service to all our clientele.

We recognise that our people are our greatest strength and are critical to our success. Joining our team will reward you in many ways as we genuinely care about our people, our region and especially our customers.

Please note:

Only Australian citizen's or those with permanent residency need apply

Only shortlisted candidates will be contacted.