Service Advisor — Grow Your Career & Earnings

Eagers Automotive Limited; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health discounts

Employee Assistance Program

Novated leasing

Vehicle purchase pricing

Training & development

Career progression

Job summary

Ireland's of Cairns is seeking a Service Advisor to be the key link between customers and the workshop, delivering a seamless service experience from vehicle drop-off through to handover. You will provide professional advice, clear communication, and exceptional service throughout ownership.

Join a respected North Queensland automotive business with a competitive salary and commission, plus discounts, EAP access, novated leasing options, and ongoing training to support your career progression.

Qualifications

• Previous Service Advisor or strong customer service experience.
• Excellent communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Strong organisational skills and attention to detail.
• A drive to maximise earnings through customer-focused upselling.

Responsibilities

• Welcoming customers and managing service bookings.
• Prepare repair orders and explain recommended work clearly.
• Liaise with technicians and parts teams to provide accurate progress updates.
• Obtain customer authorisation and maintain timely communication.
• Coordinate vehicle handover and payment processes.
• Maintain accurate records and support daily workshop flow.

Skills

Service advising

Customer service

Communication

Multitasking

Organisational skills

Job description

Ireland's of Cairns is seeking a Service Advisor to be the key link between customers and the workshop, delivering a seamless service experience from vehicle drop-off through to handover. You will provide professional advice, clear communication, and exceptional service throughout ownership.

Join a respected North Queensland automotive business with a competitive salary and commission, plus discounts, EAP access, novated leasing options, and ongoing training to support your career progression.