Service Advisor: Guest Experience & Growth (Mon–Fri)

Hinterland Group; Beaudesert; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Attractive salary package

Commission on sales/guest satisfaction

Weekday schedule 7.30am–5pm

Social Club

Ongoing training and support

Career progression across Gold Coast/­

Job summary

Hinterland Toyota Beaudesert is seeking a Service Advisor to join our vibrant service team. If you have a passion for people and a background in customer-facing roles, we’d love to hear from you.

Reporting to the Service Manager, you will welcome guests, explain service costs, and coordinate vehicle service and repairs, all while upholding our guest-centric culture and ongoing training. This role offers weekday hours with opportunities for growth within our award-winning dealership.

Qualifications

• Previous Service Advisor experience is highly regarded but not essential.
• Minimum 2 years’ experience in a customer-facing environment.
• Genuine interest in the motor industry.
• Be on show and be one of the many reasons guests return to us.
• Ability to problem solve, work well under pressure, and manage time effectively.
• Be agile, flexible, and adaptable in a fast-paced environment.
• Excellent written and verbal communication with sound computer literacy.
• Operate with a high level of integrity.
• Professional and neat appearance.
• A current manual driver’s licence.

Responsibilities

• Welcoming guests to the service department and ensuring a seamless positive customer experience from check-in to vehicle collection.
• Provide clear explanations of job scope, cost estimates, updates and any changes in cost or completion times.
• Promote our one-stop shop philosophy for vehicle maintenance and value-add items.
• Maintain data integrity, accurate invoicing, processing payments and prompt follow-up on parts and guest requests.
• Assist with enquiries, bookings and coordinating vehicle service and repair work.
• Address guest concerns in a timely manner and contribute to a positive team culture.

Skills

Customer service

Communication

Problem solving

Time management

Adaptability

Motoring industry interest

Job description

Hinterland Toyota Beaudesert is seeking a Service Advisor to join our vibrant service team. If you have a passion for people and a background in customer-facing roles, we’d love to hear from you.

Reporting to the Service Manager, you will welcome guests, explain service costs, and coordinate vehicle service and repairs, all while upholding our guest-centric culture and ongoing training. This role offers weekday hours with opportunities for growth within our award-winning dealership.