Service Advisor

Wagga Trucks; Wagga Wagga; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Wagga Trucks is a family-owned business and regional Australia's leading truck dealership, seeking a motivated Service Advisor to join our Wagga branch. You will be the key contact between the dealership and customers, ensuring every customer receives exceptional service from start to finish.

Ideal candidates are friendly, organised and passionate about customer service, enjoy building relationships, and thrive in a fast-paced environment.

Formación

• Experience in a fast-paced customer service role.
• Confident communicating with customers and colleagues.
• Organised and able to juggle multiple tasks.
• Interest in the automotive industry.

Responsabilidades

• Welcoming customers and creating a positive first impression.
• Manage service bookings and customer enquiries.
• Coordinate with parts to ensure availability for repairs and servicing.
• Build strong customer relationships through clear communication.
• Follow up on external bookings and track progress.
• Help ensure the service department runs smoothly.

Conocimientos

Customer service

Communication

Organisation

Multitasking

Driver's license

Computer literacy

Herramientas

CRM software

Computers

Descripción del empleo

Wagga Trucks is a family-owned business that has grown to become one of Regional Australia's leading truck dealerships, with some of the best facilities, equipment, and people in the country.

We currently have an opportunity for a motivated and customer-focused Service Advisor to join our wonderful service team at our Wagga branch. As a key point of contact between our dealership and our customers, you’ll play an important role in ensuring every customer receives exceptional customer service, from start to finish. This is a great opportunity for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering a positive customer experience.

Key Responsibilities

• Welcoming customers and creating a positive first impression
• Manage service bookings, customer enquiries, and scheduling requirements
• Liase with parts team to ensure all parts are available for workshop repairs and servicing
• Build strong customer relationships through clear communication and excellent service
• Following up on external bookings and tracking progress
• Helping ensure the service department runs smoothly and efficiently

Ideal Candidate

We are looking for someone who is friendly, organised, and passionate about providing outstanding customer service. You’ll enjoy working with people, be confident communicating with customers and colleagues, and be comfortable juggling multiple tasks in a busy environment.

• Ability to work in a fast -paced environment
• Genuine interest in working within the automotive industry
• Excellent customer service and relationship-building skills
• Good organisational skillsAbility to work efficiently in a fast-paced environment
• Drivers licence
• Confidence using computers and learning new systems

Why join our team?

• Stable, long-standing business with a strong market position
• Modern workplace with well-established systems and processes
• Supportive, family-owned culture with a focus on growth

This position is available for an immediate start.

All applications will be kept confidential.