Service Advisor

Crick Transport Group; Toowoomba Regional; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Factory training

Competitive pay

Career development

Equal opportunity

Company benefits

Growth opportunities

Zusammenfassung

Crick Transport Group, known as Daimler Trucks Toowoomba, is seeking a motivated Customer Service Advisor to support customers and our technical team in Toowoomba. You will handle face-to-face, phone and online inquiries, book jobs for technicians, and ensure schedules are balanced while managing customer expectations.

Join a family-owned business offering relocation support, a friendly work culture, and generous benefits; you will be rewarded for customer satisfaction and department

Qualifikationen

• Previous customer service experience is required.
• Ability to handle face-to-face, phone and online inquiries.
• Willingness to learn about trucks and heavy transport brands.

Aufgaben

• Customer communication between customers and the technical team to gather data and ensure satisfaction.
• Manage inquiries and book jobs for technicians, balancing schedules and expectations.
• Sell time and build trust with customers while aiming to meet sales targets.
• Save time by streamlining customer workflows and processes.
• Support career development and be part of an equal opportunity employer.

Kenntnisse

Customer service

Communication

Sales

Time management

Jobbeschreibung

Crick Transport Group, (known as Daimler Trucks Toowoomba) have served the transport industry for many years.

With more than 40 highly skilled employees onsite, we provide true support and structure for our valued customers.

We are a family work/life balanced employer, focused on providing real value for our employees and customers.

Enjoy the following benefits of working for a fast growing, successful and independent family owned and operated business:

Central location

A friendly, safe, and supportive working environment with opportunities for development and room for advancement

Relocation and start-up bonus*

Positive working environment

Due to growth and expansion, we are looking for a motivated Customer Service Superstar!

If you’re a passionate about looking after customers and looking for your next exciting career opportunity working with the most advanced heavy transport industry brands including Mercedes Benz, Freightliner and FUSO, this could be it.

Your responsibilities as a Customer Service Advisor will include:

Customer Communication- Being the conduit between the customer and our technical team, asking the questions to gather the data, important information and the most crucial details. To ensure the customer feels looked after and satisfied that we are doing the best we can for them.

Managing time– as part of the Customer Service process you will be responsible for taking face to face, phone and online enquiries and booking jobs for our technicians, ensuring their schedules are filled but not overbooked and managing customers’ expectations of when their job will be complete.

Selling time– you will be the first point of contact for our customers, they will be looking for trust and support and commitment when handling their enquiries, You’ll need a bright personality, motivation to meet sales targets and dedication to excellent customer service. This is where the strong communication will make the difference.

Saving time– our customers run fast-paced businesses and minimising their downtime is crucial. You can save time by managing our workflow

Previous Customer Service experience is a must for this role, but don’t be concerned about knowing the truck industry. We can teach you trucks if you bring your superstar personality to our team, if you want that next level challenge, we can offer it.

At Daimler Trucks Toowoomba, we believe our people make the difference. We are proud to be an equal opportunity employer, provide career development opportunities to committed staff, and offer generous employee benefits including Recognition and Reward programs. If you have experience in a customer service role and have a passion for customers you must apply.

We will offer our successful candidate guaranteed Daimler factory training on all our brands, above industry rates with uncapped earning potential, a family-owned business and supportive team environment to be part of, and world-class brands to represent. Bonus will be paid on customer satisfaction results, department profitability and individual performance results. If you want a challenge and the opportunity to earn an attractive income, we have the career for you.