Service Advisor

Stillwell Motor Group; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave

OEM offers

Training program

Health insurance discount

Wellbeing program

Diversity & Inclusion

EAP

Team events

Job summary

Autosports Group, a leading automotive retailer in Australia, is seeking a Service Advisor to join the high-performing service team. You will be the primary contact from booking to handover, delivering personalised, premium service for luxury brands.

In this role you will interpret customer concerns, explain repair needs to technicians, prepare estimates, and coordinate workflow with parts and workshop teams to ensure timely completion. A driven, customer-first mindset is essential.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded).
• Strong customer service and communication skills with a professional, polished approach.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Strong attention to detail and commitment to accuracy.
• A customer-first mindset with a passion for premium brands.
• Intermediate computer skills and experience with DMS systems (preferred).
• Valid driver's licence.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendationsCoordinate workflow between customers, technicians, and parts to ensure timely completion
• Provide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Skills

Service Advisor experience

Customer service

DMS systems

Communication skills

Driver's license

Job description

• Contact ************@autosportsgroup.com.au

• Contact NameCameron
• Contact Phone[phone]***
• Contact ************@autosportsgroup.com.au

Description

About Us

Adelaide Volkswagen are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world's greatest prestige and luxury automotive brands. Autosports Group employs over 3,000+ people across over 100 dealerships located in Australia and New Zealand.

About The Role:

Due to continued growth, we are seeking a Service Advisor to join our high-performing Service team. This customer-facing role is critical to delivering a seamless, premium aftersales experience, acting as the key point of contact between our valued clients and the workshop. You will combine exceptional customer service with strong organisational skills, ensuring transparency, efficiency, and trust throughout the service journey aligned with the luxury brands we represent.

In this role you will:

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendationsCoordinate workflow between customers, technicians, and parts to ensure timely completion
• Provide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Our ideal candidate will possess the following:

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded)
• Strong customer service and communication skills with a professional, polished approach
• Excellent organisational and time-management abilities
• Ability to thrive in a fast-paced, high-volume service environment
• Strong attention to detail and commitment to accuracy
• A customer-first mindset with a passion for premium brands
• Intermediate computer skills and experience with DMS systems (preferred)
• Valid driver's licence

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, and ongoing professional development
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Access to premium, factory-backed training to keep your skills at the industry forefront
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and a wellbeing program that includes discounted private health insurance rates with HCF and access to Fitness Passport.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women's Network
• Referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement