Service Administrator

Toyota Material Handling Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Family events

Health & wellbeing program

Employee assistance program

Officeworks discounts

Toyota Insurance discounts

Employee referral program

Job summary

Toyota Material Handling Australia (TMHA) is Australia’s leading forklift company, owned by Toyota Industries Corporation. The Service Administrator role based in Moorebank NSW supports the Branch Manager and field service activities.

This permanent position is 5 days per week at Moorebank, Sydney, with a focus on processing orders, invoicing, supplier payments and reporting. TMHA offers growth, training, and an Employee Assistance Program.

Qualifications

• Certificate III in Business Administration preferred.
• At least 3 years of previous experience in an administrative role.
• Experience with MS Office Suite including Excel, PowerPoint and Word.
• Experience with Movex (M3) ERP system, SAP or similar.

Responsibilities

• Process service orders and customer invoices generated by Field Service activities.
• Respond to and resolve service enquiries from internal and external customers.
• Complete specific monthly fixed-price service invoicing.
• Process supplier invoices for payment approval.
• Ensure branch operations reporting requirements are completed timely.
• Maintain integrity of PM service contract maintenance.
• Adhere to IMS policies and update as needed by the service team.
• Assist with service-related duties requested by the Branch Manager to support growth.

Skills

Administrative experience

Customer service

Communication

Interpersonal skills

Education

Certificate III in Business Administration

Tools

Movex (M3) ERP

SAP

Microsoft Excel

PowerPoint

Word

Job description

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company. TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution. TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands – Toyota Industrial Equipment and the Huski brand equipment. Due to TMHA’s structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support. TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.

About the Role

The Service Administrator is a pivotal role for our Sydney branch which has a variety of key duties and responsibilties. The incumbent would be responsible for the day to day administrative and operational activities by providing assistance and support to the Branch Manager where reasonably required.

This role is based 5 days per week at our Moorebank, NSW office.

Key Duties & Responsibilities

• Processing service orders and customer invoices generated by Field Service activities.
• Responding appropriately to and resolving service enquiries, both internal and external.
• Completing specific monthly fixed-price service invoicing.
• Process Supplier invoices for payment approval.
• Ensure any relevant branch operations reporting requirements are completed in a timely manner.
• The ongoing integrity of PM service contract maintenance.
• Be familiar with the Toyota Material Handling Australia’s Integrated Management System (IMS), ensuring all policies and procedures are implemented within the Service activity and where necessary reviewed and updated as appropriate.
• Assist with other service-related duties requested by the Branch Rental & Used Equipment Manager due to customer requirements and/or demands with business growth.
• Assist with customer enquiries regarding short term rental and coordinating the fleet

Qualifications & Experience

• Certificate III in Business Administration is desirable
• At least 3 years of previous experience in an administrative role
• Intermediate level of experience with Microsoft office suite including but not limited to Excel,
  PowerPoint and Word, Including data base, Movex (M3)ERP type system, SAP or similar
• Previous experience in a fast pace working environment
• Experience working within an industrial service sector such as the materials handling industry
• Strong customer service skills and attitude
• Excellent communication and interpersonal skill
• Paid Parental Leave Program
• Family Day Events
• Family Christmas Parties
• Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
• Employee Assistance Program available to you and your family
• Dedicated monthly onsite support at our metro locations
• Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
• Onsite School Vacation Care Program
• Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.
• Financial Wellbeing activities
• Kid’s School Holiday packs with a range of activities!!
• Employee Referral Program

Our commitment

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.

Location: Moorebank NSW, Australia

Category: Operations - Office Administration

Position Type: Permanent

Job Reference: CC000342