Field Service Technician Team Leader

Toyota Material Handling; Sydney; On-site; AUD 90,000 - 115,000; Full time

Job summary

Toyota Material Handling Australia (TMHA) is a leading forklift company and exclusive Australian retailer for Toyota Industrial Equipment and Huski branding. The Field Service Team Leader will develop Field Service Technicians through training and onsite support, while continuing to perform core Field Service Technician duties.

The role focuses on leadership, safety compliance, and meeting service standards, with strong customer service and teamwork skills to ensure efficient field operations.

Qualifications

• Previous experience leading a team in a similar environment.
• Relevant trade qualification.
• Experience in maintenance of IC and/or battery electric forklifts.
• License to install and repair LPG systems (desired).
• Excellent customer service skills
• Strong communication and interpersonal skills
• Strong organisational and time management skills
• Strong ability to work as part of a team

Responsibilities

• Be the first point of contact for technicians for operational and technical matters.
• Ensure all Technicians are abiding by TMH WHS & environmental policies.
• Ensure that safe work practices are used when carrying out all tasks bearing in mind customer site conditions and requirements.
• Assist the technicians in their ability to meet standard times in accordance with any quoted timelines;
• Ensure all technicians are meeting the minimum standard for service van cleanliness, technician grooming and presentation standards;
• Ensure regular contact is maintained with the Field Service Controllers (FSC) & Field Service Manager (FSM);
• Assist technicians with methods to ensure labour utilisation, paperwork and operational requirements are met;
• Correct any customer issues in conjunction with the FSC and/or FSM;
• Work with technicians to maintain inventory stock levels;
• Other tasks as requested by the FSM.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Organisational skills

Teamwork

Education

Trade qualification

Tools

IC forklift maintenance

Battery electric forklift maintenance

Job description

• Global Market Leader in Forklifts & Material Handling Equipment
• Friendly Team Enviroment
• Career Progression Opportunity
• About TMHA

Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

About the Role

The Field Service Team Leader is responsible for developing the skills and abilities of Field Service Technicians through training and onsite assistance. In addition to the requirements of the Field Service Team Leader the incumbent will continue to meet the basic responsibilities of a Field Service Technician.

Key Duties & Responsibilities

• Be the first point of contact for technicians for operational and technical matters.
• Ensure all Technicians are abiding by TMH WHS & environmental policies.
• Ensure that safe work practices are used when carrying out all tasks bearing in mind customer site conditions and requirements.
• Assist the technicians in their ability to meet standard times in accordance with any quoted timelines;
• Ensure all technicians are meeting the minimum standard for service van cleanliness, technician grooming and presentation standards;
• Ensure regular contact is maintained with the Field Service Controllers (FSC) & Field Service Manager (FSM);
• Assist technicians with methods to ensure labour utilisation, paperwork and operational requirements are met;
• Correct any customer issues in conjunction with the FSC and/or FSM;
• Work with technicians to maintain inventory stock levels;
• Other tasks as requested by the FSM.

Skills and Experience

• Previous experience leading a team in a similar environment.
• Relevant trade qualification.
• Experience in maintenance of IC and/or battery electric forklifts.
• License to install and repair LPG systems (desired);
• Excellent customer service skills
• Strong communication and interpersonal skills
• Strong organisational and time management skills
• Strong ability to work as part of team

Our commitment

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.