Service Administrator

Toyota Material Handling; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave Program

Family Day Events

Family Christmas Parties

WHEREFIT health & wellbeing program

Employee Assistance Program

Onsite monthly support at metro sites

Job summary

Toyota Material Handling Australia (TMHA) is seeking a Service Administrator for our Sydney Moorebank office. The role supports the Branch Manager with daily administrative and operational tasks in a busy service environment.

Based at Moorebank, NSW, five days per week, the successful candidate will manage service orders, invoicing and inquiries while ensuring IMS compliance and reporting requirements are met.

Qualifications

• Certificate III in Business Administration is desirable.
• Minimum 3 years’ experience in an administrative role.
• Proficiency with MS Office and ERP systems (Movex/M3, SAP or similar).
• Experience in industrial service sector is advantageous.

Responsibilities

• Process service orders and customer invoices from Field Service activities.
• Respond to and resolve service enquiries, internal and external.
• Complete monthly fixed-price service invoicing.
• Process supplier invoices for payment approval.
• Ensure branch operations reporting is completed timely.
• Maintain PM service contract maintenance records and IMS compliance.
• Assist Branch Manager and other service duties as required.

Skills

Customer service

Communication skills

Interpersonal skills

Fast-paced environment experience

Administrative support

Education

Certificate III in Business Administration

Tools

Excel

PowerPoint

Word

Movex (M3) ERP

SAP or similar

Job description

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company. TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution. TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands – Toyota Industrial Equipment and the Huski brand equipment. Due to TMHA’s structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support. TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.

About the Role

The Service Administrator is a pivotal role for our Sydney branch which has a variety of key duties and responsibilties. The incumbent would be responsible for the day to day administrative and operational activities by providing assistance and support to the Branch Manager where reasonably required.

This role is based 5 days per week at our Moorebank, NSW office.

Key Duties & Responsibilities

• Processing service orders and customer invoices generated by Field Service activities.
• Responding appropriately to and resolving service enquiries, both internal and external.
• Completing specific monthly fixed-price service invoicing.
• Process Supplier invoices for payment approval.
• Ensure any relevant branch operations reporting requirements are completed in a timely manner.
• The ongoing integrity of PM service contract maintenance.
• Be familiar with the Toyota Material Handling Australia’s Integrated Management System (IMS), ensuring all policies and procedures are implemented within the Service activity and where necessary reviewed and updated as appropriate.
• Assist with other service-related duties requested by the Branch Rental & Used Equipment Manager due to customer requirements and/or demands with business growth.
• Assist with customer enquiries regarding short term rental and coordinating the fleet

Qualifications & Experience:

• Certificate III in Business Administration is desirable
• At least 3 years of previous experience in an administrative role
• Intermediate level of experience with Microsoft office suite including but not limited to Excel,
  PowerPoint and Word, Including data base, Movex (M3)ERP type system, SAP or similar
• Previous experience in a fast pace working environment
• Experience working within an industrial service sector such as the materials handling industry
• Strong customer service skills and attitude
• Excellent communication and interpersonal skill
• Paid Parental Leave Program
• Family Day Events
• Family Christmas Parties
• Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
• Employee Assistance Program available to you and your family
• Dedicated monthly onsite support at our metro locations
• Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
• Onsite School Vacation Care Program
• Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.
• Financial Wellbeing activities
• Kid’s School Holiday packs with a range of activities!!
• Employee Referral Program

Our commitment:

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.