Helpdesk Officer

Toyota Material Handling; Sydney; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Paid Parental Leave Program

Family Day Events

Employee Assistance Program

Employee Referral Program

Job summary

TMHA is seeking a dedicated IT Support Specialist to deliver remote, onsite, telephone and email help to 900+ staff. You will resolve complex networking and infrastructure issues and contribute to IT projects at TMHA head office in Moorebank, NSW.

The role requires strong Microsoft Endpoint Manager experience (SCCM/Intune), Windows, AD, PowerShell, and a customer‑focused approach. You’ll support devices, servers, and user accounts across a large organisation.

Qualifications

• Degree in Computer Science/Software Engineering/IT preferred.
• Experience in large complex organisations.
• Proficient with Microsoft Endpoint Manager (SCCM/Intune) in medium to large environments.
• Scripting with VBScript, PowerShell and WMI.
• Experience supporting workstation and server management, OS image deployment and patching.
• Experience with Windows OS, Active Directory, Group Policies, WSUS, vCenter and Office 365 (Azure AD, Teams, Exchange Online).
• Experience in IOS and Android endpoints management and Dell/Lenovo hardware.

Responsibilities

• Provide ongoing technical support to TMHA staff across the group.
• Monitor and escalate issues impacting services, systems, and networks.
• Maintain IT infrastructure including PCs, tablets, phones, laptops, printers, servers and networking gear.
• Onboard and terminate user accounts.
• Assist on IT projects when required.

Skills

Microsoft Endpoint Manager (SCCM/Intun

PowerShell

VBScript

WMI

Active Directory

Group Policies

Office 365

Azure AD

Education

Degree in Computer Science/Software Engineering/IT

Tools

SCCM

Intune

WSUS

vCenter

Job description

The purpose of this role is to provide a high standard of remote, onsite, telephone and email support to customers. You will be responsible for solving complex business wide IT networking and infrastructure issues for our 900 plus TMHA staff members. You may also work on exciting IT projects from time to time.

• Provide ongoing technical support and assistance to users across the TMHA group
• Monitoring and escalating issues impacting services, systems, and networks
• Provide assistance to administer, support and maintain IT infrastructure including PC’s, tablets, phones, laptops, printer, servers and networking infrastructure
• Onboarding and termination of user accounts
• Provide assistance on IT projects when require

Please note this role is based at our Head Office in Moorebank, NSW 5 days per week.

Skills and experience:

Degree in Computer Science/Software Engineering/IT (preferred)

Experience working in large complex organisations.

Knowledge and demonstrated technical proficiency in Microsoft Endpoint Manager (SCCM and Intune) including Windows Defender preferably in medium to large environments.

Knowledge and experience Scripting with VBScript, PowerShell and WMI.

Experience supporting/managing workstation and server management platforms, OS Image deployment and maintenance, software, and patch deployment.

Experience in Windows Operating Systems, Active Directory, Group Policies, WSUS, VCenter and Office 365 (Azure AD, Teams, Exchange Online)

Experience in the support/management of IOS and Android endpoints

Experience in the support/management of Dell and Lenovo hardware

Why work for us?

• Paid Parental Leave Program
• Family Day Events
• Family Christmas Parties
• Free access to WHEREFIT to gain exclusive offers for health, fitness, and wellbeing
• Employee Assistance Program available to you and your family
• Dedicated monthly onsite support at our metro locations
• Sense of Purpose with quarterly donations made to local charities and junior sporting clubs
• Enjoy exclusive discounts across Officeworks, Toyota Insurance, Kinto & Canberra Raiders apparel.
• Financial Wellbeing activities
• Kid’s School Holiday packs with a range of activities!
• Employee Referral Program

Our commitment:

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge

About the Company

Toyota Material Handling Australia (TMHA) is Australia’s number one forklift company.

TMHA is fully owned by the Toyota Industries Corporation (TICO). TICO is a Japanese multicultural manufacturer and global leader in forklift manufacturing and retail distribution.

Due to TMHA’s structure and close relations with the factories, TMHA provides its employees with the industry best accredited product trained technical support.

TMHA’s is a strong, financially secure business with a great future ahead and prime focus on the development of our people.