Service Administrator

Exclusive Talent; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Full-time office-based role

Professional development opportunities

Established global company

Supportive team environment

Job summary

Exclusive Talent in Mitcham, Melbourne, is seeking a diligent Service Coordinator & Office Administrator to support the field service team and manage daily office operations. This full-time, on-site role offers exposure to a global manufacturing environment and requires strong organisation and customer service skills.

You will coordinate field engineers, manage bookings, liaise with customers and internal teams, assist with onboarding, and keep accurate records while contributing to a

Qualifications

• Experience in service coordination, scheduling and office administration.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.

Responsibilities

• Coordinate and schedule field service engineers for customer installations, maintenance and service jobs.
• Manage service bookings and scheduling requirements.
• Liaise with customers, service engineers and internal teams to ensure efficient service delivery.
• Assist with equipment deliveries, dispatch and logistics coordination.
• Maintain accurate service records and administrative systems.
• Provide general office administration and operational support.
• Assist with onboarding of new employees and office requirements.
• Respond to customer enquiries professionally and efficiently.
• Support the wider team with day-to-day administrative tasks.

Skills

Service coordination

Scheduling

Office administration

Customer service

Tools

Microsoft Office Suite

Job description

Monday to Friday | Full-time, office-based role in Mitcham VIC

Salary : $65,000–$75,000 + Super

Service Coordinator & Office Administrator

Global Manufacturing Company | Mitcham, Melbourne VIC | $60,000–$75,000 + Super

• Service Coordinator & Office Allrounder

• Monday to Friday | Full-time, office-based role in Mitcham VIC

• Salary : $65,000–$75,000 + Super

About the Company

We are partnering with a well-established global manufacturing company specialising in chemical analysis and scientific equipment. With a strong presence across Australia and New Zealand, our client is seeking a highly organised, proactive and customer-focused Service Coordinator & Office Administrator to join their team in Mitcham, Melbourne.

This is an excellent opportunity for someone who enjoys coordinating people, managing schedules and keeping day-to-day operations running smoothly. You will be the go-to person for service coordination and general office administration.

About the Role

This is a varied, hands-on position where no two days are the same. You will play a key role in supporting the field service team while ensuring the smooth running of daily office operations.

Key Responsibilities:

• Coordinate and schedule field service engineers for customer installations, maintenance and service jobs.

• Manage service bookings, appointments and scheduling requirements.

• Liaise with customers, service engineers and internal teams to ensure efficient service delivery.

• Assist with equipment deliveries, dispatch and logistics coordination.

• Maintain accurate service records, documentation and administrative systems.

• Provide general office administration and operational support.

• Assist with new employee onboarding and office requirements.

• Respond to customer enquiries professionally and efficiently.

• Support the wider team with day-to-day administrative tasks as required.

About You

We are looking for a reliable, organised and proactive office allrounder who enjoys variety, takes ownership of their work and thrives in a collaborative environment.

To be successful, you will bring:

• Previous experience in service coordination, scheduling, office administration or a similar role.

• Excellent organisational and time management skills with strong attention to detail.

• Confident communication and customer service skills.

• Proficiency in Microsoft Office Suite.

• Ability to manage multiple priorities and meet deadlines.

• A positive, can-do attitude with a willingness to support the wider team.

• Ability to work independently while being a strong team player.

What's on Offer?

• Competitive salary of $60,000–$75,000 + Super, depending on experience.

• Monday to Friday, full-time office-based position in Mitcham, Melbourne.

• Join a reputable global organisation with an established presence across Australia and New Zealand.

• Supportive and collaborative team environment.

• Opportunities for professional development and long-term career growth.

• A varied role where you can make a genuine contribution to the business.