MAINTENANCE ADMIN SERVICE COORDINATOR POSITION (FULL-TIME)

seek.com.au; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

seek.com.au is seeking a Maintenance Admin Service Coordinator to join our Melbourne team. This full-time, office-based role runs Monday to Friday from Moorabbin, reporting to the maintenance manager.

The successful candidate will handle enquiries, coordinate service work, prepare quotes and manage invoices while maintaining accurate records. Ideal applicants will have strong MS Office skills, solid organisational ability and proven service coordination experience within the construction or real

Qualifications

• Experience as a service coordinator or similar client-facing administrator.
• Experience in the service, trades or manufacturing industries is highly desirable.
• Experience in Building/Real estate Industry advantageous.

Responsibilities

• Manage incoming customer enquiries via phone, email and other channels with prompt, professional responses.
• Liaise between customers and service teams to communicate job requirements, updates and changes.
• Book and update jobs using Ascora.
• Prepare and email customer quotes.
• Process invoices and perform data entry accurately.
• Maintain records of service calls, customer information, and job documentation.
• Liaise with clients, technicians, suppliers and tenants regarding job status.
• Process day-to-day invoices and match purchase orders.
• Build positive relationships with clients, trades and suppliers.
• Source and order materials and monitor deliveries.

Skills

MS Office

Organisational skills

Communication

Reliability

Service coordinator experience

Construction/Real estate industry

Tools

Ascora

Job description

We are looking for a MAINTENANCE ADMIN SERVICE COORDINATOR POSITION (FULL-TIME) to join our team!

Specializing in all aspects of commercial & industrial construction, maintenance, joinery & specialized project work. Our maintenance department is unique within the industry and is currently thriving and growing. We service clients across Melbourne CBD, along with surrounding suburbs with our head office based in the southeastern suburbs.

We are looking for an experienced and reliable Office Administrator / Service Coordinator to join our team. Reporting to the maintenance manager.

The role is a full-time office-based role Monday – Friday based on Moorabbin.

Key responsibilities

• Managing incoming customer enquiries via phone, email and other communication channels, providing prompt and professional responses
• Liaising between customers and service teams to communicate job requirements, updates, and any changes or complications that may arise
• Booking and updating jobs using Ascora
• Preparing and emailing customer quotes
• Processing invoices and completing accurate data entry
• Maintaining accurate and up-to-date records of service calls, customer information, and job documentation in the company database
• Liaising with the client, technicians, suppliers, and tenants regarding job status and details
• Day to day processing of invoices and matching purchase orders
• Build positive relationships with Clients, Trades & Suppliers
• Sourcing and ordering materials and monitoring deliveries

About you

• Solid computer literacy and experience in Microsoft Office (Word, Excel and Outlook)
• Excellent organisational and time management skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong communication skills, both written and verbal, with a professional approach to customer interactions
• Positive and professional personality, punctuality and reliability
• Proven experience as a service coordinator, or similar customer-facing administrative roles
• Experience in the service, trades, or manufacturing industries is highly desirable
• Experience in the Building/Real estate Industry advantageous

About us

We specialise in all aspects of commercial and industrial construction, maintenance, joinery and specialized project work. Our maintenance department is unique within the industry and is currently thriving and growing. We service clients across Melbourne CBD and surrounding suburbs with our head office based in the southeastern suburbs.